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47aee532
Community Member

Billing concern - Weekly billing cycle

Our account has experienced double charge twice now of the weekly fixed amount set on the platform. Has anyone else experienced same problem? 
Also there is no support contact to reach out, and raise this concern.

3 REPLIES 3
g_vasilevski
Retired Team Member
Retired Team Member

Hi Alin,

 

I`m sorry about the inconvenience this had caused you. Our team will reach out to you via ticket as soon as possible and will assist you further. Thank you.

~ Goran
Upwork

Hi Goran,

 

I'm still currently waiting for anyone to contact me.
Is there a live chat that I could contact instead and discuss about this problem?

Hi Alin,

 

I'm sorry for the delay in getting a support ticket. I followed up with our team and one of our agents reached out to you via this support ticket to assist you with your concern.

 

Thank you.

~ Aleksandar
Upwork
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