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Billing concern - Weekly billing cycle

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Active Member
Alin F Member Since: May 19, 2020
1 of 4

Our account has experienced double charge twice now of the weekly fixed amount set on the platform. Has anyone else experienced same problem? 
Also there is no support contact to reach out, and raise this concern.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
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Hi Alin,

 

I`m sorry about the inconvenience this had caused you. Our team will reach out to you via ticket as soon as possible and will assist you further. Thank you.


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Active Member
Alin F Member Since: May 19, 2020
3 of 4

Hi Goran,

 

I'm still currently waiting for anyone to contact me.
Is there a live chat that I could contact instead and discuss about this problem?

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
4 of 4

Hi Alin,

 

I'm sorry for the delay in getting a support ticket. I followed up with our team and one of our agents reached out to you via this support ticket to assist you with your concern.

 

Thank you.

~ Aleksandar
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