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Billing issue - Account Suspended - adding new user

donnie-talley
Active Member
Donnie T Member Since: Nov 9, 2020
1 of 3

Hello,

 

I am the supply chain manager for my company and I am trying to update the billing infomation.  We were notifed that our account was suspended today.  My team mates added me as a new user to update the billing but it seems like I keep geting errors because you cant add a new User to a suspended. account.  So I am unable to link my account and update the billing.  Please help. Thank you.

 

One of the many error codes I received today.

Error 500 (A)
**Edited for Community Guidelines**

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
2 of 3

Hi Donnie,

 

I'm sorry to hear you're having issues with your account. Could you please confirm if you followed the link from the email invitation you received to join the team?

We have also escalated your concern and one of our agents will reach out to you directly in order to assist you further.

 

Thanks!

~Andrea
Untitled
donnie-talley
Active Member
Donnie T Member Since: Nov 9, 2020
3 of 3

Thank you for reaching out Andrea.  The link I received is the following below

 

**Edited for Community Guidelines**

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