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Billing method failed twice to add but money deducted twice

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Savan S Member Since: Feb 9, 2019
1 of 2

Hello, 

 

I was hiring my first freelancer for my posted job hiring requires billing method added so I was adding billing method from the page of hiring freelancer and the amount was partial of the full budget and it was $5 and I have tried to add my  VISA Debit Card to the billing method and it failed two times but it also dedcuted $5 each time and I do not see on upwork any transaction history please help me with this will my money returned and when? and why I got error by adding billing methods even transaction been made.

 

Thanks

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Bojan S Moderator Member Since: Mar 9, 2018
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2 of 2

Thank you for reaching out to us, Savan.

 

One of our team members will reach out to you directly via support ticket to assist you with your request. 

~ Bojan
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