Billing method failed twice to add but money deducted twice

[shsakariya]

Hello, 

I was hiring my first freelancer for my posted job hiring requires billing method added so I was adding billing method from the page of hiring freelancer and the amount was partial of the full budget and it was $5 and I have tried to add my  VISA Debit Card to the billing method and it failed two times but it also dedcuted $5 each time and I do not see on upwork any transaction history please help me with this will my money returned and when? and why I got error by adding billing methods even transaction been made.

Thanks

[BojanS · Accepted solution]

Thank you for reaching out to us, Savan.

One of our team members will reach out to you directly via support ticket to assist you with your request.