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Billing method failed twice to add but money deducted twice

shsakariya
Active

Hello, 

 

I was hiring my first freelancer for my posted job hiring requires billing method added so I was adding billing method from the page of hiring freelancer and the amount was partial of the full budget and it was $5 and I have tried to add my  VISA Debit Card to the billing method and it failed two times but it also dedcuted $5 each time and I do not see on upwork any transaction history please help me with this will my money returned and when? and why I got error by adding billing methods even transaction been made.

 

Thanks

ACCEPTED SOLUTION
bstojadinovic
Community Manager
Community Manager

Thank you for reaching out to us, Savan.

 

One of our team members will reach out to you directly via support ticket to assist you with your request. 

~ Bojan
Upwork

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1 REPLY 1
bstojadinovic
Community Manager
Community Manager

Thank you for reaching out to us, Savan.

 

One of our team members will reach out to you directly via support ticket to assist you with your request. 

~ Bojan
Upwork
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