Billing

[#1]

Hi!
I got a problem: every week (sometimes 2 or 3 times!) my billing method fails: "We are unable to authorize your card. Please add another billing method or contact your issuing bank."
It's annoying, cause I've already created post & called freelancer, but he/she can't accept my offer, cause my account is on hold (??!?!??!).
I've checked the card, the balance, the bank. Everything.
The only way to solve the problem I've found is to wait for some time (likely 1 day) and readd CVV (cause when I'm adding it at the same time when the error happens, it doesn't help!).
My freelancers are in panic, I'm confused. Everybody are disappointed as total.. And solving takes so long and happens so often!

[#2]

Hi Alexandra,

I`m sorry about the inconvenience this had caused you. One of our team members will reach out to you directly and assist you further with your billing method. Thank you.