Bonus Cancellation

[52ef851c]

Hello,

I accidentally submitted the wrong amount when sending a bonus. I have not been able to cancel it nor to rectify the amount. How do can I change that?

[prestonhunter]

Elie Vit:
There is no client-side tool for cancelling a bonus payment.

All you need to do is contact the freelancer and explain the situation:

"Deborah: Thanks again for your excellent work on the project. As a reward, I use the Bonus tool to send you a bonus payment. Unfortunately, I accidentally paid $25, when I was actually trying to pay $20. Can you please use the Refund tool on your end to send me $5, so that the end result will be correct. Thank you."

[52ef851c]

And if they refuse to do so, I have no recourse?  That seems unnecessarily risky and complicated.

[NikolaS]

Hi Elle, 

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your ticket here.

Thank you,