🐈
» Forums » Clients » Can I get a refund even though the payment ha...
Page options
fa7be264
Community Member

Can I get a refund even though the payment has been released

I have now noticed many errors in a book written for me by someone on UPWORK. The person has been paid. The book can not be released due to the errors. The writer is not responding. Can I get my money back? Thanks

1 REPLY 1
AleksandarD
Community Manager
Community Manager

Hi Andrew,

 

I checked and the funds in Escrow were never released and a refund request was initiated when you ended the contract. The freelancer has 7 days to either approve or decline the request. However, your freelancer already accepted the request. You can expect the refund to reflect on your account within 5 business days. For more information, you can check this help article.

 

Thank you.

~ Aleksandar
Upwork
Latest Articles
Learning Paths