Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Can not change email address from coworker to myself

Active Member
Melissa H Member Since: Jul 30, 2019
1 of 2

Hi -

My team member is no longer with the company and I need to disconnect her company email.  Before I do, however, I'm trying to change her email address in Upwork over to mine. I've tried three times. I receive the verification email and I'm able to enter my email address and her existing password. However, when I hit submit I receive an error: Upwork could not locate the information needed to verify your email. Please try again."

 

I've tried three times.

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
2 of 2

Hi Melissa,

 

Please note that you shouldn't access the team member's account based on Upwork ToS, our team will reach out to you via email and offer further assistance directly. Please refrain from accessing or taking any action on the account in the meantime. Thank you.

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS