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6a82f3de
Community Member

Can not download an attachment

My contractor sent me an attachment via email so that I can test it and release the money of a milestone.

When I try to download it, I get the following message:

"It is not safe to download this file. If you really want to access this file please contact Customer Support."

What am I supposed to do? I tried to contact support via chat but unfortunately a bot answers and doesn't even understand the problem.

 

Franco

2 REPLIES 2
spectralua
Community Member

Via email or Upwork messages? If last then ask to send via email.

JoanneP
Moderator
Moderator

Hi Franco,

 

We're sorry to hear that you were unable to connect to our support team. We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

~ Joanne
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