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Can't Add Billing Information - Technical Difficulties? TIME SENSITIVE

Active Member
Madeline S Member Since: Sep 1, 2017
1 of 4

I've been getting error messages all day citing technical difficulties when I try to enter my billing information. I am trying to hire a freelancer for a quick turn-around, so would like to be able to enter billing information today. 

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
2 of 4

Hi Madeline,

 

What error message are you getting when you try to add your billing information? Do you get the same error when using a different browser or clearing cash and cookies?

 

If you add a credit card, please make sure it's valid for online payments and isn't a pre-paid card. If you are adding a PayPal account, make sure it's an verified account in good standing. Check out this help article for more information.

~ Valeria
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Active Member
Madeline S Member Since: Sep 1, 2017
3 of 4

The error message reads:

 

We are sorry! We are experience a technical problem and cannot process your card now. Please try again in a minute. 

 

I have tried multiple browsers, and get the same message. It is my company's valid credit card, not a pre-paid card or debit card. 

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
4 of 4

Madeline,

 

We'll have somebody reach out to your directly for more details and they will further assist you with this issue via email.

 

Sorry about the inconvenience.

~ Valeria
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