Can't Change Email Address

[Florian F]

I cannot change the email address associated with my account.

When I request, that the email address be changed I am supposed to receive a confirmation email with a link to confirm the email address change.

However, what I am getting (sent to my old email address) looks like this:

"This email confirms that you changed the email address associated with your Upwork account. No further action is required.

Please contact Upwork Support if you did not authorize this change. "

That's not true.

The email address is still the same inside Upwork and the system only says:

"We sent a verification request to [my new email address]"

However, no email is ever sent to my new email address either.

I've checked the spam folder.

[Bojan S]

Hi Florian,

One of our agents will reach out to you shortly and assist you further with changing your email address associated with your account. 

Thank you for reaching out to us. 

[Frederic M]

I have the same exact problem.

[Bojan S]

Hi Frederic,

We'll have one of our team members reach out to you directly via support ticket and assist you further with your concern, thank you.