Can't Change Email Address

[Florian F]

I cannot change the email address associated with my account.

When I request, that the email address be changed I am supposed to receive a confirmation email with a link to confirm the email address change.

However, what I am getting (sent to my old email address) looks like this:

"This email confirms that you changed the email address associated with your Upwork account. No further action is required.

Please contact Upwork Support if you did not authorize this change. "

That's not true.

The email address is still the same inside Upwork and the system only says:

"We sent a verification request to [my new email address]"

However, no email is ever sent to my new email address either.

I've checked the spam folder.

[Bojan S]

Hi Florian,

One of our agents will reach out to you shortly and assist you further with changing your email address associated with your account. 

Thank you for reaching out to us. 

[Frederic M]

I have the same exact problem.

[Bojan S]

Hi Frederic,

We'll have one of our team members reach out to you directly via support ticket and assist you further with your concern, thank you.

[Jason B]

Hi Bojan,

I am having the same problem. Thought I would reply on here rather than making a new thread.

Thank you.

[Bojan S]

Hi Jason,

Could you please click on my name and send me a PM with more information about your concern. I'll check that for you and assist you accordingly.

Thank you.

[Thomas B]

I am also having that same issue.

[Bojan S]

Hi Tom,

Could you please click on my name and send me a PM with the email address you want to use instead of the old one. I'll check that for you and assist you accordingly.

Thank you.

[Ellyn L]

I have exact same problem... 

[Avery O]

Hi Ellyn, 

A member of the Customer Support Team will reach out to you to assist you directly with your issue.