Feb 1, 2019 01:16:02 PM by Florian F
I cannot change the email address associated with my account.
When I request, that the email address be changed I am supposed to receive a confirmation email with a link to confirm the email address change.
However, what I am getting (sent to my old email address) looks like this:
"This email confirms that you changed the email address associated with your Upwork account. No further action is required.
Please contact Upwork Support if you did not authorize this change. "
That's not true.
The email address is still the same inside Upwork and the system only says:
"We sent a verification request to [my new email address]"
However, no email is ever sent to my new email address either.
I've checked the spam folder.
Feb 1, 2019 01:54:09 PM by Bojan S
Hi Florian,
One of our agents will reach out to you shortly and assist you further with changing your email address associated with your account.
Thank you for reaching out to us.
Feb 6, 2019 11:26:37 AM by Bojan S
Hi Frederic,
We'll have one of our team members reach out to you directly via support ticket and assist you further with your concern, thank you.
Mar 21, 2019 09:44:15 AM by Jason B
Hi Bojan,
I am having the same problem. Thought I would reply on here rather than making a new thread.
Thank you.
Mar 18, 2024 05:03:28 AM by Achie A
Hello please, I've had to create a new up work account because I saw it was the only way but I'll delete it immediately but I am am unable to log into my upwork except on my mobile app that it's logged into on my phone. I can't reset my secuirity quistion and the icloud email I used to set it up isn't recieving the six digit code. I have tried to change the email but I suffer from this above problem.
Mar 18, 2024 05:34:36 AM by Luiggi R
Hi Achie,
I'm sorry to hear you're having trouble accessing your account. Could you please click on my name and send me a private message with the registered email address of the account in question? I'll be happy to look into it.
Mar 18, 2024 05:55:56 AM by Achie A
Hello, I have sent you a private message. Please this might be rather urgent.
Mar 24, 2024 03:09:07 PM by Matheus V
Hey Luiggi, I'm Also having a similar issue... Would you mind giving me an extra hand?
Thank you in advance.
-MV
Mar 24, 2024 03:47:02 PM by NikolaS N
Hi Matheus,
I would be happy to help. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 10, 2019 09:20:05 PM by Avery O
Hi Ellyn,
A member of the Customer Support Team will reach out to you to assist you directly with your issue.
Jan 20, 2021 12:14:03 PM by Rosheil L
Jan 20, 2021 01:04:38 PM by Bojan S
Hi Rosheil,
To update your account information, including the email address, please go to Settings - My Info (Contact Info).
Feel free to reach back to us if you need any further assistance.
Thank you!
Oct 3, 2021 11:59:02 AM by Luiggi R
Hi Dwayne,
Would you mind clarifying your concern? I can see that you processed a request to change your email address and you should follow the instructions received in order to complete the change. Don't hesitate to let us know if you need further assistance.
Thank you,
Mar 25, 2024 10:18:03 PM by Muhammad S
If you have a professional email address you have to check server settings and DNS etc
Mar 26, 2024 11:26:16 AM Edited Mar 26, 2024 11:27:20 AM by Abdullah Bin A
I am having the same problem. I confirm email many times but still my status is pending in contact information section.
Thanks in advance
Mar 26, 2024 05:16:40 PM by Arjay M
Hi Abdullah,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with updates and further assistance.