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Can't Change Email Address

Active Member
Florian F Member Since: May 23, 2017
1 of 4

I cannot change the email address associated with my account.

 

When I request, that the email address be changed I am supposed to receive a confirmation email with a link to confirm the email address change.

 

However, what I am getting (sent to my old email address) looks like this:

 

"This email confirms that you changed the email address associated with your Upwork account. No further action is required.

 

Please contact Upwork Support if you did not authorize this change. "

 

That's not true.

 

The email address is still the same inside Upwork and the system only says:

"We sent a verification request to [my new email address]"

 

However, no email is ever sent to my new email address either.

 

I've checked the spam folder.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 4

Hi Florian,

 

 

One of our agents will reach out to you shortly and assist you further with changing your email address associated with your account. 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Frederic M Member Since: Feb 6, 2019
3 of 4

I have the same exact problem.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 4

Hi Frederic,

 

We'll have one of our team members reach out to you directly via support ticket and assist you further with your concern, thank you.

~ Bojan
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