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Can't Change Email Address

Active Member
Florian F Member Since: May 23, 2017
1 of 10

I cannot change the email address associated with my account.

 

When I request, that the email address be changed I am supposed to receive a confirmation email with a link to confirm the email address change.

 

However, what I am getting (sent to my old email address) looks like this:

 

"This email confirms that you changed the email address associated with your Upwork account. No further action is required.

 

Please contact Upwork Support if you did not authorize this change. "

 

That's not true.

 

The email address is still the same inside Upwork and the system only says:

"We sent a verification request to [my new email address]"

 

However, no email is ever sent to my new email address either.

 

I've checked the spam folder.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 10

Hi Florian,

 

 

One of our agents will reach out to you shortly and assist you further with changing your email address associated with your account. 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Frederic M Member Since: Feb 6, 2019
3 of 10

I have the same exact problem.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 10

Hi Frederic,

 

We'll have one of our team members reach out to you directly via support ticket and assist you further with your concern, thank you.

~ Bojan
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Active Member
Jason B Member Since: Mar 21, 2019
5 of 10

Hi Bojan,

 

I am having the same problem. Thought I would reply on here rather than making a new thread.

 

Thank you.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 10

Hi Jason,

 

Could you please click on my name and send me a PM with more information about your concern. I'll check that for you and assist you accordingly.

 

Thank you.

~ Bojan
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Active Member
Thomas B Member Since: Mar 21, 2019
7 of 10

I am also having that same issue.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
8 of 10

Hi Tom,

 

Could you please click on my name and send me a PM with the email address you want to use instead of the old one. I'll check that for you and assist you accordingly.

 

Thank you.

~ Bojan
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Active Member
Ellyn L Member Since: Apr 10, 2019
9 of 10

I have exact same problem... 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
10 of 10

Hi Ellyn, 


A member of the Customer Support Team will reach out to you to assist you directly with your issue. 


-Avery
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