May 25, 2023 05:51:17 AM by Simon H
I am trying to open a support case or a dispute. I got charged $672 because the freelancer billed the wrong client and was playing video games. In one day he billed me for 22,5 hours and I have not provided him any work.
Now when I try to access the help section or dispute section I am getting redirected to the dashboard with no way of opening a case. I tried to call Upwork but of course they ignore any calls. This is super annoying.
Where can I talk to someone to get my money back?
May 25, 2023 07:15:36 AM by Andrea G
I'm sorry to hear about this situation. Please know that contacting our customer support team or requesting a refund does not qualify as filing a dispute; you must follow the steps in this help article to officially file a dispute. Timing is critical here. You must file any dispute during the five days after the billing period has closed. Tomorrow would be the fifth day. After you file the dispute, a dispute specialist will review and evaluate the contract’s Work Diary, using the criteria stated in Upwork Hourly Protection.