Can't access Messages

[asmusic]

Upwork delivers the following page when I try to access messages on Firefox;

An error has occurred while processing your request, please try again.

Hide Details

Error: {}

I can see messages in Chrome, but in Firefox I can only go to Jobs.

I've cleared cache and cookies.

Is there a fix?

[JoanneP]

Hi Andrew,

Firefox is one of the supported browsers and you can check it here. Could you please try checking if your browser is up-to-date? 

[asmusic]

Yes, Up to Date.

78.11.0esr

your reference only helps Windows users.

I have a Mac.

This error only began 10 days ago.

Before then it worked fine for years.

[NikolaS]

Hi Andrew,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[asmusic]

Hi Support,

I'm still nowhere with this issue.

The instructions to fix it at my end are complicated, but I've done my best.

I am still unable to view my message in Firefox.
I have cleared cache, cookies etc.

This is what happens;
https://www.screencast.com/t/XvBCJdJMxxzv

I tried to upload the HAR file here but your system removed it, also the console report that I saved in RTF format.

In Chrome it’s OK. I can access messages.

Are you able to help?

[JoanneP]

Hi Andrew,

I'm really sorry for the inconvenience. I have followed up with the team. One of our agents will reach out and assist you directly via a support ticket.