Feb 7, 2019 06:08:16 PM by Vladimir D
I'm looking to hire translators but I can't add my credit card. I get a warning:
We are unable to authorize your card. Please add another billing method or contact your issuing bank.
I'm entering all information correctly, and there is nothing wrong with the card (it's a VISA Virtual card), just days ago I purchased a few video games from Steam for my son.
Feb 7, 2019 07:18:54 PM by Preston H
Upwork needs you to use a real credit card. A debit card or virtual card typically won't work.
Feb 7, 2019 08:26:01 PM by Avery O
Hi Vladimir,
As Preston has noted, please know that virtual credit cards, debit cards, and gift cards are not accepted as billing methods on Upwork.
You may read this help article for more information on the different billing methods supported on Upwork.
Feb 8, 2019 02:59:06 AM Edited Feb 8, 2019 02:59:21 AM by Vladimir D
I don't feel too comfortable using my credit card. I normally use my VISA Virtuon card to pay stuff on the internet.
Can I use my PayPal to pay freelancers?
Feb 8, 2019 03:29:57 AM by Goran V
Hi Vladimir,
You will need to have a verified PayPal account in order to be able to set it up as a billing method. To learn more about this please refer to the help article Avery shared, thank you.
Feb 8, 2019 03:41:52 AM Edited Feb 8, 2019 03:48:51 AM by Vladimir D
Hi there Goran,
I do have a verified PayPal account. I just can't seem to find the option to add it as a payment method on UpWork.
Both UpWork and my PayPal account are on the same email address.
Feb 8, 2019 04:01:09 AM by Goran V
Hi Vladimir,
Please go to Settings > Billing Methods and click on the Add Method button to add your PayPal account, thank you.
Feb 8, 2019 05:13:59 AM Edited Feb 12, 2019 06:47:21 AM by Goran V
I've attached a screenshot of what I see when I click on "Add Method" in the Billing Methods tab. I don't see a PayPal option anywhere. What am I doing wrong? Thank you.
**Edited for Community Guidelines**
Feb 8, 2019 07:10:25 AM by Petra R
Vladimir D wrote:
I do have a verified PayPal account. I just can't seem to find the option to add it as a payment method on UpWork.
Both UpWork and my PayPal account are on the same email address.
Then you are in a country where PayPal can not be used as a billing method.
Apr 4, 2020 08:29:43 AM by Ayush S
I have a same problem. I have international debit card and I want to hire someone. But your platform is not accepting this card. Its a VISA signature card.
Apr 4, 2020 09:40:46 AM by Joanne P
Hi Ayush,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jun 16, 2020 03:12:35 AM by Glyncel Joy A
Hi! I'm in the same boat. I can't see the Paypal option as a billing method for clients. My freelancer account has my verified Paypal account connected tho. Anyone can help me on this please? Really need to get a job done.
Jun 16, 2020 04:18:35 AM by Goran V
Hi Glyncel,
Our team reached out to you via ticket to assist you further with your billing method, thank you.
Sep 8, 2021 11:56:04 PM by David L
Sep 9, 2021 12:02:09 AM by Aleksandar D
Hi David,
I suggest checking with your bank for more information on why the charge is being declined. They should be able to help you with that! You can check this article for more information on the available billing methods. Regarding PayPal, if you don't see the option, it means it's not available for your country.
Thank you.
Sep 9, 2021 12:10:59 AM by David L
Sep 9, 2021 12:49:48 AM by Nikola S
Hi David,
I would like to clarify that you are allowed to use another user’s card as a Billing method (paying for membership fee, Connects, or contracts) provided you are authorized to do so. If any issue arises, the team will reach out to you. You can find more information on available billing methods in this help article.
Aug 26, 2023 06:55:06 AM by Ragnar G
Aug 26, 2023 08:06:37 AM by Annie Jane B
Hi Ragnar,
Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.