Can't add my payment method because of error saying "Gift cards or prepaid cards not accepted"

[a3e1b580]

Hi,

Can't add my payment method because of error saying "Gift cards or prepaid cards not accepted". This is however neither. It's a Mastercard connected to a business account from Tide. According to Upwork this card should be accepted. I see that other users on Upwork have had the same issue but haven't gotten the issue resolved.

[NikolaS]

Hi Bahman,

I checked and it looks like you successfully added a credit card to your account just recently. Let us know if you need our further assistance. 

Thank you,

[a3e1b580]

Hi,

Yes I did add a credit card but this is not the card I like to pay with. I
like to use my business card. Therefore I still need assistance adding the
previously mentioned debit card connected to my business account.

[LuiggiR]

Hi Bahman,

I'm sorry to hear you were not able to add the billing method. We'll have one of our agents reach out to you via a support ticket to further assist you.


Thank you.