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Can't hire freelancer

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Active Member
Matthias K Member Since: Apr 4, 2019
1 of 7

Hi. I have a client account. I have successfully verified the billing method (paypal) but still can't hire freelancer (there simply is no option for that?!). Please fix the problem. Thanks.

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Community Guru
Petra R Member Since: Aug 3, 2011
2 of 7

Matthias K wrote:

Hi. I have a client account. I have successfully verified the billing method (paypal) but still can't hire freelancer (there simply is no option for that?!). Please fix the problem. Thanks.


Does your the top of your account interface look like this?

 

client interface.jpg

 

Is it a particular freelancer you can't hire? If yes, make sure you are in your client account (not your freelancer profile) and that the freelancer you want to hire is fully approved, not restricted or suspended, and not connected to you.

 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
BEST ANSWER
3 of 7

Hi Matthias,

 

The account you`ve opened is a freelancer profile, to open a client profile go to Settings > My Teams > Create a New account. Once you`ve opened a client profile you will be able to post jobs and hire freelancers. Thank you.


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Active Member
Milton R Member Since: Sep 15, 2020
4 of 7

try but it says bill payment is not verified so i did that and still nothing

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Moderator
Andrea G Moderator Member Since: Jul 7, 2020
5 of 7

Hi Milton,

 

I checked and it looks like you have a Freelancer and a Client account. Please know that, in order to use a Payment Method to hire, you'll need to add it to your Client account as well, even if it already added as a Billing Method on your Freelancer account.

 

Thanks!

~Andrea
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Active Member
Milton R Member Since: Sep 15, 2020
6 of 7
yes it won't let me do that I tried on phone and pc
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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
7 of 7

Hi MIlton,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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