Can't hire freelancer

[kranl]

Hi. I have a client account. I have successfully verified the billing method (paypal) but still can't hire freelancer (there simply is no option for that?!). Please fix the problem. Thanks.

[petra_r]

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Matthias K wrote:

Hi. I have a client account. I have successfully verified the billing method (paypal) but still can't hire freelancer (there simply is no option for that?!). Please fix the problem. Thanks.

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Does your the top of your account interface look like this?

Is it a particular freelancer you can't hire? If yes, make sure you are in your client account (not your freelancer profile) and that the freelancer you want to hire is fully approved, not restricted or suspended, and not connected to you.

[g_vasilevski · Accepted solution]

Hi Matthias,

The account you`ve opened is a freelancer profile, to open a client profile go to Settings > My Teams > Create a New account. Once you`ve opened a client profile you will be able to post jobs and hire freelancers. Thank you.

[m_ruddock]

try but it says bill payment is not verified so i did that and still nothing

[andregutierrez22]

Hi Milton,

I checked and it looks like you have a Freelancer and a Client account. Please know that, in order to use a Payment Method to hire, you'll need to add it to your Client account as well, even if it already added as a Billing Method on your Freelancer account.

Thanks!

[m_ruddock]

yes it won't let me do that I tried on phone and pc

[tinker_bell3]

Hi MIlton,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!