Can't log in to Upwork

[mkaihani]

I used to have a client account on Upwork that used extensively in the past. After a few months of inactivity, I just tried to log in again and it does not recognize my email. I tried another email and was able to log in with that only to find that it is not the same account but a freelancer account I created ages ago. How can I get my client account back? It is not recognizing my email as even having had an account (it won't give me the "forget password" option).

[AveryO]

Hi Mohammed, 

Let me go ahead and look into this and get back to you once I have more information about your accounts.

[19885b5c]

I cant log in to my account with google chrome. everything was fine i cleared my cache and cookies now i cant login. also i couldnt upload a profile picture. Thank you.

[JoanneP]

Hi Skyler,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.