Can't login

David G · Aug 9, 2017 10:23:10 PM

A friend of mine said they can't login into their account. A client account that they have been using for several years now.

They are not able to reset the password (it says user does not exist) and when tried to signup using the same email id, it says user exists.

What is going on ?

David G · Aug 9, 2017 10:42:50 PM

How do I start a chat with support? There is an urgent issue that needs to be resolved and I am unable to get help. The tickets are taking too long to respond.

Is there no phone support for me to get onto ? or atleast live chat ?

This is a very very urgent issue

Vladimir G · Aug 9, 2017 11:04:26 PM

Hi David,

Can you please pm me your friends account email, so I can have a look?

David G · Aug 9, 2017 11:28:32 PM

sent

Vladimir G · Aug 10, 2017 02:02:58 AM

Hi David and Variable,

I see you both just created your account, are logged into it and managed to submit a few support requests. Please follow up on the replies our agents shared and specify the exact issue you're having, so we can assist you further. From what I'm seeing, it doesn't appear their's any issue with your accounts or your ability to access them.

Variable, please refrain from creating multiple accounts as users are allowed to have only one account on Upwork.

Jason T · Aug 31, 2018 06:39:29 AM

I have the same problem - I quit using this service but you keep charging me $10 a month. I had to make this account just to try to reach someone.

I cannot login no matter what I try. PLEASE ADVISE

Goran V · Aug 31, 2018 06:48:15 AM

Hi Jason,

Our team will reach out to you directly where you can share more details with us about this. Thank you.

Variable S · Aug 10, 2017 12:14:15 AM

I am unable to login and can't reset password as well. This is really frustrating. Looks like there are others facing the same issue as well.

Could someone please help out?

This is very urgent

Variable S · Aug 10, 2017 01:24:33 AM

Why is no one responding to this? Can someone please help out?

I have had to create another account to raise this issue here.

Praveen K · Feb 25, 2019 03:13:04 PM

I forgot to my password and reset it .after login its login again its ask resend verification email when click this error shown ?

Email verification failed!

Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.

How to fix it its very urget.i want to reply them .