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Can't login

3518eacd
Active Member
David G Member Since: Aug 9, 2017
1 of 39

A friend of mine said they can't login into their account. A client account that they have been using for several years now. 

 

They are not able to reset the password (it says user does not exist) and when tried to signup using the same email id, it says user exists. 

 

What is going on ?

3518eacd
Active Member
David G Member Since: Aug 9, 2017
2 of 39

How do I start a chat with support? There is an urgent issue that needs to be resolved and I am unable to get help. The tickets are taking too long to respond.

 

Is there no phone support for me to get onto ? or atleast live chat ?

 

 

This is a very very urgent issue

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
3 of 39

Hi David,

 

Can you please pm me your friends account email, so I can have a look?

Untitled
3518eacd
Active Member
David G Member Since: Aug 9, 2017
4 of 39

sent

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
5 of 39

Hi David and Variable,

 

I see you both just created your account, are logged into it and managed to submit a few support requests. Please follow up on the replies our agents shared and specify the exact issue you're having, so we can assist you further. From what I'm seeing, it doesn't appear their's any issue with your accounts or your ability to access them.

 

Variable, please refrain from creating multiple accounts as users are allowed to have only one account on Upwork. 

Untitled
jasontester111
Active Member
Jason T Member Since: Aug 31, 2018
6 of 39

I have the same problem - I quit using this service but you keep charging me $10 a month. I had to make this account just to try to reach someone.

I cannot login no matter what I try.  PLEASE ADVISE

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
7 of 39

Hi Jason,


Our team will reach out to you directly where you can share more details with us about this. Thank you.

~ Goran
Upwork
37be57ed
Active Member
Variable S Member Since: Aug 10, 2017
8 of 39

I am unable to login and can't reset password as well. This is really frustrating. Looks like there are others facing the same issue as well. 

 

Could someone please help out? 

 

This is very urgent

37be57ed
Active Member
Variable S Member Since: Aug 10, 2017
9 of 39

Why is no one responding to this? Can someone please help out?

 

I have had to create another account to raise this issue here. 

praveen29
Active Member
Praveen K Member Since: Feb 25, 2019
10 of 39

I forgot to my password and reset it .after login  its login again its ask resend verification email when click this error shown ?

Email verification failed!

Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.

 

How to fix it its very urget.i want to reply them . 

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