Can't login

[Avery O]

Hi Praveen, 

It looks like you were able to login to your account already, however, you were not able to verify your email address. I'll share your account information with the Customer Support Team so that they can look into this and assist you further. 

[Bethel T]

I have to login  in another account to reach a support, **edited for Community Guidelines**

You guys take at least 10 % of my salary every month and I dont have any way to contact you guys without login?

The account I am trying to loging is asking a 2 step verification by phone. I dont have that old number anymore and cant change it for a email verification. Please check it, my email account is **Edited for Community Guidelines**

Please urgent! I have to work!!!!

[Andrea G]

Hi Bethel,

I'm sorry for any inconvenience this has caused. I forwarded this for you and someone from our team will be reaching out to you via support ticket in order to assist you further. You can access your ticket here. 

Thanks!

[Olga K]

Hello, 

I have got the same problem. 
I had to create a new account in order to write this comment. 
How can I request my previous account back?

[Matvei D]

A friend of mine also can't login. Upwork doesn't allow me to send you pm . How can i send you my friend's email/login ?

[Joanne Marie P]

Hi Matvei,

I have sent you a PM. Thank you!

[Matvei D]

Sorrry, i can't see any messages.

Please, Could you make sure the message was sent ?

[Avery O]

Hi Matvei, 

Your friend may submit this form and a member of the Customer Support Team will reach out to your friend to assist them further.

[Bilyana H]

Hi There,

I have troubles with the logging in to my account as well.

Everything worked perfectly until this morning when I tried to log in to my account and it said "username not recognised", I tried to log in with my email address but same thing going on. I was logged out from the phone app as well.

Can you please assist me with this matter, since there is no obvious reason for my account to be suspended or my username not to be recognised. 

I aslo had to create this profile in order to raise the issue.

Thank you in advance. 

[Goran V]

Hi Bilyana,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your original account. Thank you.