Can't read message from freelancer

[alex-alexandru]

Hello!

I posted a job earlier and invited a freelancer which replied. But when I try to read his message, the Upwork home page opens in the place where the message should be. The same happens when I try to send him a message. What should I do? The work I posted is pretty urgent. 

Thanks in advance!

[alex-alexandru]

Also, I'm not sure how it should be since it's the first time posting as a client, but when I open the message tab I am automatically redirected to the jobs home page. Shouldn't the usual page with message rooms open like it does for freelancers? Or is it different for clients?

[wendy_writes]

Spoiala. I flagged your request for help so a moderator should be here shortly.

You are apparently having a technical issue that none of us will be able to resolve.

[alex-alexandru]

Thank you!

I have no idea how but I managed to choose my own reply as a solution. The problem is not yet solved. Please help! 

[medporter]

I am having the exact same issue!!!

[natacharodriguez]

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@Spoiala A wrote:

Also, I'm not sure how it should be since it's the first time posting as a client, but when I open the message tab I am automatically redirected to the jobs home page. Shouldn't the usual page with message rooms open like it does for freelancers? Or is it different for clients?

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It should take you to the message center. It looks like you created a freelance account.

[medporter]

I am both a freelancer and client. I recently added the client portion, posted jobs and have received messages but when I click on "messages", it appears to load but then takes me right back to the page to view my projects. 

I've tried clicking on messages beside freelancer's name, same thing happens. I'm confused!

Mary

[kochubei_valeria]

Hi Spoiala and Mary,

I could replicate the issue you are having and have escalated it to our engineers. I'll provide updates as soon as I hear back.

Sorry about the inconvenience.

[natacharodriguez]

I guess it’s glitch affecting some accounts, mine is fine.

[alex-alexandru]

Working now! Thank you so much!

[samtuckerp]

I'm having this same issue. I can't check my messages or open the message center at all. Every time I click on the "Messages" tab, I am redirected to "My Jobs".

I can only reply to messages through email, which is not ideal at all.

Please help!

Thanks

[kochubei_valeria]

Hi Samuel,

Sorry about the inconvenience. Do you have the same issue after clearing cache and cookies or using a different browser?