Jul 23, 2016 02:44:11 PM by Spoiala A
Hello!
I posted a job earlier and invited a freelancer which replied. But when I try to read his message, the Upwork home page opens in the place where the message should be. The same happens when I try to send him a message. What should I do? The work I posted is pretty urgent.
Thanks in advance!
Jul 23, 2016 02:54:03 PM by Spoiala A
Also, I'm not sure how it should be since it's the first time posting as a client, but when I open the message tab I am automatically redirected to the jobs home page. Shouldn't the usual page with message rooms open like it does for freelancers? Or is it different for clients?
Jul 23, 2016 03:47:12 PM by Wendy C
Spoiala. I flagged your request for help so a moderator should be here shortly.
You are apparently having a technical issue that none of us will be able to resolve.
Jul 23, 2016 04:39:45 PM by Spoiala A
Thank you!
I have no idea how but I managed to choose my own reply as a solution. The problem is not yet solved. Please help!
Jul 23, 2016 04:55:43 PM Edited Jul 24, 2016 01:13:49 AM by Natacha R
@Spoiala A wrote:Also, I'm not sure how it should be since it's the first time posting as a client, but when I open the message tab I am automatically redirected to the jobs home page. Shouldn't the usual page with message rooms open like it does for freelancers? Or is it different for clients?
It should take you to the message center. It looks like you created a freelance account.
Jul 23, 2016 04:39:12 PM by Mary D
I am both a freelancer and client. I recently added the client portion, posted jobs and have received messages but when I click on "messages", it appears to load but then takes me right back to the page to view my projects.
I've tried clicking on messages beside freelancer's name, same thing happens. I'm confused!
Mary
Jul 23, 2016 04:56:18 PM by Valeria K
Hi Spoiala and Mary,
I could replicate the issue you are having and have escalated it to our engineers. I'll provide updates as soon as I hear back.
Sorry about the inconvenience.
Jul 26, 2016 08:42:01 AM by Samuel P
I'm having this same issue. I can't check my messages or open the message center at all. Every time I click on the "Messages" tab, I am redirected to "My Jobs".
I can only reply to messages through email, which is not ideal at all.
Please help!
Thanks
Jul 26, 2016 09:19:28 AM by Valeria K
Hi Samuel,
Sorry about the inconvenience. Do you have the same issue after clearing cache and cookies or using a different browser?