Can't remove my credit card off the site.

[8737c119]

My small job was completed last week and she received payment in full. This week I was charged $12.88 by Upwork.

A) Why this charge made?

b) I'm unable to remove myself/my card from this site.

Thank you,
Mary

[AveryO]

Hi Mary, 

It looks like a member of the Customer Support Team has reached out to you already through a call. If you need further help, please don't hesitate to reach out and our team will be happy to assist you.