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e70858ee
Community Member

Canadian Clients having issue with entering GST number

Anyone having issues with getting their GST number verified? How do I contact Customer Service?

 

"A GST/HST account number is part of a business number (BN). "

 

https://www.canada.ca/en/revenue-agency/services/tax/businesses/topics/gst-hst-businesses/account-re...

ACCEPTED SOLUTION
bstojadinovic
Community Manager
Community Manager

Hi Jonathan,

 

Weโ€™ll have one of our agents reach out to you via a support ticket to assist you with adding your TAX information. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork

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68 REPLIES 68
bstojadinovic
Community Manager
Community Manager

Hi Jonathan,

 

Weโ€™ll have one of our agents reach out to you via a support ticket to assist you with adding your TAX information. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork

I have the same problem. I am entering a valid GST number and I get a "GST/HST Number could not be verified. Please remove and re-add your number to update".

Thank you for reaching out to us, Louis.

 

One of our team members will reach out to you directly via a support ticket to assist you with entering your GST number. 

~ Bojan
Upwork

Basically, once you post on this forum, a moderator will reach out to you and create a support ticket. You will probably need to provide additional documents if they don't match but I was able to get it resolved within the day. ๐Ÿ™‚

Hi Bojan,

 

I too am having the same issue. GST number is valid but getting could not be verified error.

aocumen
Community Manager
Community Manager

Hi Eyob, 

A Customer Support Team member has reached out to you directly through a support ticket to assist you with your concern. You may access your tickets here.


~ Avery
Upwork

Hi Bojan,
Can you also help me with the same Issue I have removed and added the GST/HST again and again and it is still not confirming my GST/HST number although I am using it for another Job.

Hi. Can I also get help? I have the same issue - I can't get my tax information verified. 

Hi,

 

I have the same issue, please help!

thanks,

Eason

Hi Eason,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi
Upwork

Hi Upwork community manager, I am having the same issue with my Canadian GST/HST number.  I am entering a valid GST/HST number and I get a "GST/HST Number could not be verified. Please remove and re-add your number to update". How can this be fixed?

Hi Mark,

 

Thank you for reaching out to us and I'm sorry if you keep receiving these errors. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Arjay
Upwork

I have been trying to get my account for 2-3 days now without any luck. they always want to verify - even after i sent my drivers license - and my visa still inactive.

They did not accept my canadian HSt number; so i removed it, but still same problem and they to take time to verify.

could it because i used my nickname when i registered? but i already sent my drivers license!!

this platform is way too slow, complicated, and not helpful, unlike freelancer.com, which was always safe but very smooth.

my business cannot keep waiting for 72 hours every time without even a response.

Hi Sam,

 

Could you please click on my name and send me a PM with more information about the account you are referring to? I will be sure to look into your report and escalate it accordingly.

~ Nikola
Upwork

Same issue. Entering valid GST number and it's not being accepted.

Same issue here, can I also get a ticket? Thanks

Hi Cosmo,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Upwork

If everyone is complaining about this, why isn't UpWork fixing the issue?

 

I know first hand, that Amazon Seller Central, Square Up, and Shopify don't have this problem. UpWork has had people complaining about this issue on this forum for over a year, and they haven't taken it upon themselves to resolve it.

df56ec7c
Community Member

I too am having the same problem.  I have tried three times and still the GST is not verified.   My GST number is confirmed on the business registration website

Hi Donovan,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork

Hi Joanne,

Can you also help me with the same Issue I have removed and added the GST/HST again and again and it is still not confirming my GST/HST number although I am using it for another Job.

Hi Shan,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork

Hi Joanne - can someone help me too? I can't get my tax information verified. 

Hi Kieran,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola
Upwork

Hi everyone,

I Have the exact same problem and yes, my GST number is confirmed on the business registration website

Thanks!

 

Hi Marc,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork

Same problem with my account. Kindly open a ticket and get back to me. Replies to your email notification are not being read.

Hi Michael,

 

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

~ Joanne
Upwork

Hi,

I have the exact same problem and my GST number is confirmed on the business registration website. Can someone please assist with this issue?

Thanks!

Hi Jacob,

One of our agents has reached out to you via support ticket in order to assist you further.

~Andrea
Upwork
awaisqrs
Community Member

Hi Jonathan,

 

I'm having a similar and issue and the system is not accepting my HST#

 

Can you help. 

 

Thanks

 

Awais

Hi Team,

 

I've tried to add my GST/HST# multiple times, however it does not accept. 

 

Can someone guide or help me with it. 

 

Thanks,

 

Awais

Thank you for reaching out to us, Awais.

 

One of our team members will reach out to you directly via a support ticket to assist you with adding your TAX information. 

~ Bojan
Upwork
prashantgadhvi
Community Member

Hi Support team,

 

I am having the same problem with my Canadian HST/GST number not getting accepted. Please help. Thanks.

Hi Prashant,

 

Thank you for your message. I am sorry to hear about the issue while adding the Canadian HST/GST number. One of our team members will reach out to you via ticket as soon as possible to assist you further.

 

Thank you,

Pradeep



Upwork
2d6fea34
Community Member

I have the exact same issue... after several attempts. Could you please let me know how to fix this?

Hi Fred,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
6e4dbb3c
Community Member

I have the same problem. Tried 2 times already. GST number is not accepted. Please help.

Hi Alexander,

 

Weโ€™ll have one of our agents reach out to you via a support ticket to assist you with this concern.

 

Thank you!

~ Bojan
Upwork
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