Solved: Canadian Clients having issue with entering G... - Page 2

e70858ee · ‎11-03-2021

Anyone having issues with getting their GST number verified? How do I contact Customer Service?

"A GST/HST account number is part of a business number (BN). "

https://www.canada.ca/en/revenue-agency/services/tax/businesses/topics/gst-hst-businesses/account-re...

745885f3 · ‎03-16-2023

Hi Jonathan!

You should stop opening support tickets at first sight for this kind of issue. Read my story below and advise the member to verify the following:

I also had struggles registering my GST/QST numbers on Upwork when I enrolled.

Most of the time, this issue happens when there is a discrepancy between the member' official name (for the canadian government) and the name the member used to register on Upwork. As the Tax ID verification is related to Gvmt taxes, the member' name/fist name(s) must match 100%

EXAMPLES:

It can be as simple as a "-" between the two first names (such as Marie-Louise instead of Marie Louise)

In my specific case, my official full name (under which my tax registration was done) was "Helene-Renee Minville". However, I was trying to have my tax ID verified in Upwork using "Helene Minville". Therefore, it was impossible to confirm a perfect match, resulting in the rejection of the verification. I was able to solve that issue with contacting Services Canada (federal gvmt) where an agent was able to fix it.

View solution in original post

prashantgadhvi · ‎01-12-2022

Hi Support team,

I am having the same problem with my Canadian HST/GST number not getting accepted. Please help. Thanks.

PradeepH · ‎01-12-2022

Hi Prashant,

Thank you for your message. I am sorry to hear about the issue while adding the Canadian HST/GST number. One of our team members will reach out to you via ticket as soon as possible to assist you further.

Thank you,

Pradeep

2d6fea34 · ‎01-19-2022

I have the exact same issue... after several attempts. Could you please let me know how to fix this?

JoanneP · ‎01-19-2022

Hi Fred,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

6e4dbb3c · ‎01-27-2022

I have the same problem. Tried 2 times already. GST number is not accepted. Please help.

BojanS · ‎01-27-2022

Hi Alexander,

We’ll have one of our agents reach out to you via a support ticket to assist you with this concern.

Thank you!

~ Bojan

a0f88304 · ‎01-23-2023

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davidherm16 · ‎02-03-2022

Hi Support team,

I am having the same problem with my Canadian HST/GST number not getting verified. It is a valid number and I will starting work soon, Can someone please help? Thanks.

BojanS · ‎02-03-2022

Hi David,

One of our agents will reach out to you directly via support ticket to assist you with this concern.

Thank you!

~ Bojan

bdd32dc8 · ‎02-08-2022

I too have the same problem and cannot verify my GST/HST number even though it is correct.

BojanS · ‎02-08-2022

Hi Maxim,

We’ll have one of our agents reach out to you via a support ticket to assist you with your concern.

Thank you!

~ Bojan

ghnboy · ‎02-12-2022

I'm having the same problem, have been declined by Upwork several times already, please help

NikolaS · ‎02-12-2022

Hi Haonan,

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.

~ Nikola

alekseevpavel78 · ‎02-16-2022

There is only the solution to get your GST/HST number verified.

Your "Upwork's" name of the business must be exactly the same as your registered it in CRA.

For example: if your registered CRA business identification looks like "John Smith", you must have exactly the same name of the business in the Upwork system. You can't name it "Smith John", or "John Jr. Smith" , etc. In any similar cases, your GST/HST won't be verified/confirmed.

gongsteven · ‎06-18-2022

Hello, I fill the Gst twice as following instructions. But got verification failed again, could anyone provide help or solutions? Thanks

AndreaG · ‎06-18-2022

Hi Yin,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea

c5a62482 · ‎06-30-2022

Hi,

I am in a similar situation, opened a support ticket as well but more than a day later it is still waiting to be assigned to someone. Can the mods here please help me solve the problem soon?

Thanks a lot

PradeepH · ‎06-30-2022

Hi Shakeeb,

Thank you for your message. I have followed up with the support team to expedite a response to your ticket. One of our team members will reach out to you as soon as possible to assist you further.

Thank you,

Pradeep

ae922fcf · ‎08-01-2022

I have the same issue with the GST/HST verification. Can I get some help on that please?

NikolaS · ‎08-01-2022

Hi Nassim,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola

flipper1975 · ‎08-16-2022

HI Nikola, I'm having the same issue with the GST/HST verification.

Can I get some help on that please?

ArjayM · ‎08-16-2022

Hi Mike,

I have shared your report with the appropriate team and one of the members will be reaching out for updates via a support ticket. You can access your ticket on this page and don't hesitate to coordinate if you have other concerns.

~ Arjay

tombowser905 · ‎10-03-2022

Hello Bojan, I am also a Canadian unable to have my GST number accepted

ArjayM · ‎10-03-2022

Hi Thomas,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Arjay

042c1b39 · ‎10-08-2022

I have the same issue with the GST/HST verification. Can I get some help on that please?

LuiggiR · ‎10-09-2022

Hi Anas,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi

ea3c95ff · ‎10-10-2022

HI

sumeet169 · ‎11-05-2022

I'm having the same problem, have been declined by Upwork several times already, please help

PradeepH · ‎11-05-2022

Hi Sumeet,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

sjpat · ‎11-26-2022

I'm having same problem. I recently moved to Canada and registered Incorporation compnay here. I entered correct my company GST/HST number but Upwork keeps rejecting it. Please help resolve this issue asap. Thank you!

LuiggiR · ‎11-26-2022

Hi Jigarkumar,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi

9ff2b726 · ‎01-05-2023

I am facing the same problem and cannot verify my GST/HST number even though it is correct. Please help.

AndreaG · ‎01-05-2023

Hi Alsaba,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~Andrea

33b5f56d · ‎01-22-2023

I am having the same issue with the GST/HST number. Can I get some help as well please?

PradeepH · ‎01-22-2023

Hi Yuka,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

0f1a6827 · ‎02-21-2023

Please reach out to me as well. Same problem. Quebec PST goes through just fine.

JoanneP · ‎02-21-2023

Hi Stephanie,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

bricston · ‎02-23-2023

I need Upwork support to contact me to verify my GST number.

ArjayM · ‎02-23-2023

Hi Earl,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~ Arjay

cabed0ea · ‎03-14-2023

I am also facing the exact same problem. GST/HST Number could not be verified. Please remove and re-add your number to update

Canadian Clients having issue with entering GST number