Cancel Contract / End Contract

[#1]

How do I cancel a contract and release escrow back to me. The freelancer and I have mutually agreed to cancel without payment.

[#2 · Accepted solution]

Hi Caroline,

You can go to your Jobs>Contracts and click on the name of the freelancer. Then from the contract details you can click End Contract. On the next page you will be asked if you would like to release funed amount to the freelancer or refund it to you. Choose the appropriate option and make sure you provide honest feedback.

I hope it helps.

[#3]

thank you

[#4]

Hi,

I also have question about ending contract. I accepted job 2 days ago. Client set 5 milestones (first mileston $0.01, total $200). Yesterday he sent me message to stop working and he do not answer my messages.

If I end contract will Upwork charge a fee of $20? 

Will client be able to leave feedback as he paid whole amount?

Thank you in advance.

Marija

[#5]

re: "If I end contract will Upwork charge a fee of $20?"

No.

Upwork does not charge the fee if you're not paid.

ANOTHER major online work platform DOES do that. Upwork does NOT.

[#6]

Thank you.

[#7]

re: "Will client be able to leave feedback as he paid whole amount?"

If ANY money changes hands, the client can leave feedback.

If you earned one dollar, the client can leave feedback.

If you earned zero, then there is no way for the client to leave feedback that appears on your profile page.

(However, keep in mind that there may be private feedback or a client's classification of why a project failed, even if no money was paid. A contract for which no money was paid is likely to have a negative impact on your Job Success Score.)

[#8]

"Sometimes contracts start, but due to the client or freelancer, no activity takes place. After a reasonable period of time, these contracts impact your score. Ending these contracts quickly or requesting the client close the contract as soon as possible can prevent this situation."

What is reasonable period?

Is it better to end it as soon as possible?

How much % it can decrease my score?

[#9]

re: "Is it better to end it as soon as possible?"

Yes.

If you have a contract for which no money will be charged, it is better to end the contract as soon as possible. There is no benefit to having an open contract for which no money will ever be exchanged.

[#10]

If the contract ends because the client does not need the work done any more or let's say their company bankrupts and they can't continue, does it also influence our job success rate?

[#11]

Hello, 

could you please tell me if this option is already valid? I mean the option to refund the amount to me)

Thanks

You can go to your Jobs>Contracts and click on the name of the freelancer. Then from the contract details you can click End Contract. On the next page you will be asked if you would like to release funed amount to the freelancer or refund it to you. Choose the appropriate option and make sure you provide honest feedback.

[#12]

Hi Ugo,

Yes, you can also click on the contract title and use the Cancel Contract button in the upper-right corner of the Workroom to the same effect. Please note that I'd strongly advise you to communicate with your freelancer before taking this action on your contract.

Let me know if you need further assistance.

[#13]

Hi there!

I finally bumped into the client you don't want to have. She hired me to proofread a website that had a machine translation. I took care of it, then she said she was going to add "a few pages" to translate. It turns out those "few pages" are now more than 60 and she wants to keep the same budget. I'm not willing to do this. Can I cancel the contract? I feel this client is trying to trick me honestly.

[#14]

How do I cancel a contract with a freelancer and not be charged? The freelancer has provided incomplete work and does not meet the deadline, please let me know what to do?

[#15]

Hello, I followed these instructions but wasn't asked to be refund... The freelancer didn't do what was asked from him. 

How do I get my money back ?

Thanks

[#16]

Benjamin,

Unlike Caroline's, your contract was hourly. Payments are processed differently on hourly contracts. Since the freelancer logged hours today, you will be billed for these hours automatically next Monday. You'll also have from next Monday to Friday at 23:59 UTC to review work and dispute the hours the freelancer logged. You can learn more about the dispute process here. Before you decide to dispute, please communicate with the freelancer and try to resolve the issue amicably. They may be willing to correct the issue and deliver work as agreed.

[#17]

It helped me a lot. Thanks. 

[#18]

Hi ma'am.

I recently ended contract with my client. The issue was even providing more and more design to him for his satsfaction, but he say, Not this, Not this , don't like. So you know at least i feel he is just wasting my time and he not explain or unable to explain what he actually want. So I ended. 

My question is; does ending contract put any nagetive effect to my profile ? I leave good feedback for him but he dind't leave any feedback for me.  Please guide that should I worry or just go to bidding next projects?

[#19]

Thank You!

[#20]

Hi,

I'm a freelancer. I canceled a job. But after request by client I completed that. But the client didn't accept the cancelation. Now he want to pay me. So how can he pay me on the contract?

Thank you

-Rifat

[#21]

Hi Rifat,

Did you rejected the offer or closed the contract after you were hired without getting paid? Your client can send you the funds as a bonus at a any time or rehire you on another contract if both of you would like to provide feedback on the contract once it's closed. I would also suggest to check out this Thread and learn more about Upwork and how it works. Thank you.

[#22]

Hello Goran,

Thanks much replaying my message. No, I didn't reject that. I accepted that, but the client was too much hurry. So I told him, and canceled that contract. But he didn't cancel that. 

The job completed so, now he asked me how he can pay me. He actually couldn't find how to give payment of this contract. If you can, please give me instruction so I can tell him and also it will help me to know more of upwork.

Thank You

-Rifat

[#23]

Hi Rifat,

Your client can still issue a bonus payment on that contract by going to jobs and under contracts page they can select the contract that you are referring to and in the upper right corner of contract room, they may find three dots that will show you Give Bonus when selected. Let us know if you have any questions or need further assistance.

[#24]

It's solved.

Thank you very much

[#25]

Followed the instuctions and lost all my money, upwork never gave me an option to refund my escrow