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Cancel Contract / End Contract

Active Member
Ugo n Member Since: Apr 4, 2017
11 of 84


could you please tell me if this option is already valid? I mean the option to refund the amount to me)





You can go to your Jobs>Contracts and click on the name of the freelancer. Then from the contract details you can click End Contract. On the next page you will be asked if you would like to release funed amount to the freelancer or refund it to you. Choose the appropriate option and make sure you provide honest feedback.

Vladimir G Moderator Member Since: Oct 31, 2014
12 of 84

Hi Ugo,


Yes, you can also click on the contract title and use the Cancel Contract button in the upper-right corner of the Workroom to the same effect. Please note that I'd strongly advise you to communicate with your freelancer before taking this action on your contract.


Let me know if you need further assistance.

Active Member
Gaby O Member Since: Apr 26, 2016
13 of 84

Hi there!


I finally bumped into the client you don't want to have. She hired me to proofread a website that had a machine translation. I took care of it, then she said she was going to add "a few pages" to translate. It turns out those "few pages" are now more than 60 and she wants to keep the same budget. I'm not willing to do this. Can I cancel the contract? I feel this client is trying to trick me honestly.

Active Member
Kym A Member Since: Jan 11, 2021
14 of 84

How do I cancel a contract with a freelancer and not be charged? The freelancer has provided incomplete work and does not meet the deadline, please let me know what to do?

Active Member
Benjamin D Member Since: Jul 31, 2017
15 of 84

Hello, I followed these instructions but wasn't asked to be refund... The freelancer didn't do what was asked from him. 

How do I get my money back ?



Valeria K Moderator Member Since: Mar 6, 2014
16 of 84



Unlike Caroline's, your contract was hourly. Payments are processed differently on hourly contracts. Since the freelancer logged hours today, you will be billed for these hours automatically next Monday. You'll also have from next Monday to Friday at 23:59 UTC to review work and dispute the hours the freelancer logged. You can learn more about the dispute process here. Before you decide to dispute, please communicate with the freelancer and try to resolve the issue amicably. They may be willing to correct the issue and deliver work as agreed.

~ Valeria
Active Member
Al J Member Since: Nov 7, 2017
17 of 84

It helped me a lot. Thanks. 

Active Member
Jameel J Member Since: Feb 21, 2018
18 of 84

Hi ma'am.

I recently ended contract with my client. The issue was even providing more and more design to him for his satsfaction, but he say, Not this, Not this , don't like. So you know at least i feel he is just wasting my time and he not explain or unable to explain what he actually want. So I ended. 


My question is; does ending contract put any nagetive effect to my profile ? I leave good feedback for him but he dind't leave any feedback for me.  Please guide that should I worry or just go to bidding next projects?

Active Member
Jay N Member Since: May 28, 2018
19 of 84
Thank You!
Active Member
Rifat A Member Since: Jun 8, 2018
20 of 84



I'm a freelancer. I canceled a job. But after request by client I completed that. But the client didn't accept the cancelation. Now he want to pay me. So how can he pay me on the contract?


Thank you