Cancel Contract / End Contract

Enlai C · Apr 20, 2016 12:58:24 PM

Thanks! Looks like it is fixed now. I've included the before and after screenshots.

Natacha R · Apr 21, 2016 07:26:56 AM

I’m trying to end someone’s contract, but I keep getting error 504.

Valeria K · Apr 21, 2016 10:11:43 AM

Hi Natasha,

Could you please try ending the contract using a different browser or after clearing cache and cookies? Please, let me know if it still doesn't work.

~ Valeria

Natacha R · Apr 21, 2016 12:46:49 PM

Hi Valeria,

I tried with Firefox and Chrome, and also cleared cache. I continue to get error 540.

Thanks.

Valeria K · Apr 21, 2016 03:48:19 PM

Natasha,

It appears there is a bug that prevents some clients from closing contracts. Our engineers are working to fix it soon. I'll update this thread once the fix is released.

Sorry about the inconvenience.

~ Valeria

Rifat A · Oct 21, 2018 11:28:58 PM

It's solved.

Thank you very much

Preston H · May 28, 2018 02:50:30 PM

To be fair... some of this confusion is understandable given the multiple different ways that this process is referred to, both within the user interface and within help documentation and discussions:

- End Contract

- Cancel Contract

- close a contract

- terminate a contract

Lemuel L · May 21, 2016 09:02:10 PM

I accepted a job and due to time difference and time conflict, the client thought about endint the contract as he was getting impatient about fixing his issue. When I started to become available, he ended the contract and requested for a refund. However, after a couple of back and forth messages, he agreed to continue with me and we fixed his main after a couple of hours.

Now, how am I going to get paid since he ended the contract and asked for a refund earlier?

TIA.

Vladimir G · May 22, 2016 01:19:36 AM

Hi Lemuel,

Since the funds for this contract are still in Escrow, you can decline the client's refund request and they can later authorize the release of those funds to you. Please note that you should only accept contracts you're absolutely certain you have the time to complete.

Jasmina R · Jun 12, 2016 10:27:24 AM

Hello,

I recently accepted a job offer. The first milestone is set. But I want to cancel the contract. No funds were released.

I am wondering if I would have to go through account holding if I end it, and If I have to leave some public review?

Thank you.