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Cancel Contract / End Contract

Active Member
Enlai C Member Since: Sep 11, 2015
31 of 84

Thanks! Looks like it is fixed now. I've included the before and after screenshots.



Community Guru
Natacha R Member Since: Aug 2, 2010
32 of 84

I’m trying to end someone’s contract, but I keep getting error 504.

Valeria K Moderator Member Since: Mar 6, 2014
33 of 84

Hi Natasha,


Could you please try ending the contract using a different browser or after clearing cache and cookies? Please, let me know if it still doesn't work.

~ Valeria
Community Guru
Natacha R Member Since: Aug 2, 2010
34 of 84

Hi Valeria,


I tried with Firefox and Chrome, and also cleared cache. I continue to get error 540.



Valeria K Moderator Member Since: Mar 6, 2014
35 of 84



It appears there is a bug that prevents some clients from closing contracts. Our engineers are working to fix it soon. I'll update this thread once the fix is released.


Sorry about the inconvenience. 

~ Valeria
Active Member
Rifat A Member Since: Jun 8, 2018
36 of 84

It's solved. 


Thank you very much

Community Guru
Preston H Member Since: Nov 24, 2014
37 of 84

To be fair... some of this confusion is understandable given the multiple different ways that this process is referred to, both within the user interface and within help documentation and discussions:


- End Contract

- Cancel Contract

- close a contract

 - terminate a contract

Active Member
Lemuel L Member Since: May 21, 2016
38 of 84

I accepted a job and due to time difference and time conflict, the client thought about endint the contract as he was getting impatient about fixing his issue. When I started to become available, he ended the contract and requested for a refund. However, after a couple of back and forth messages, he agreed to continue with me and we fixed his main after a couple of hours.

Now, how am I going to get paid since he ended the contract and asked for a refund earlier?



Vladimir G Moderator Member Since: Oct 31, 2014
39 of 84

Hi Lemuel,


Since the funds for this contract are still in Escrow, you can decline the client's refund request and they can later authorize the release of those funds to you. Please note that you should only accept contracts you're absolutely certain you have the time to complete.

Active Member
Jasmina R Member Since: May 8, 2016
40 of 84



I recently accepted a job offer. The first milestone is set. But I want to cancel the contract. No funds were released. 

I am wondering if I would have to go through account holding if I end it, and If I have to leave some public review? 


Thank you.