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Cancel Contract / End Contract

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
41 of 84

Hi Jasmina,

 

I'd suggested communicating with your client prior to ending the contract and agreeing on this action. Ending a contract is not a reason for restricting a user's account in itself, and both parties will have the option to leave private feedback in case no money is paid on the contract.

Community Guru
Preston H Member Since: Nov 24, 2014
42 of 84

re: "I recently accepted a job offer. The first milestone is set. But I want to cancel the contract. No funds were released. I am wondering if I would have to go through account holding if I end it, and If I have to leave some public review?"

 

It's not a thing you want to do on a regular basis, but you CAN simply end the contract. You don't have to go through anything. The money funded for the first milestone will automatically go back to the client. You will not need to leave any kind of public review.


If a contract ends without any money paid by the client to the contractor, then there is no way for anybody's reviews to appear on either the client's public profile page or the contractor's.

 

One contract that you end without getting paid should not impact your Job Success Score negatively, but if you made a habit of doing something like this, and if there's a pattern relative to the total number of jobs you have, then your Job Success Score will certainly drop.

Active Member
Jasmina R Member Since: May 8, 2016
43 of 84

Thank you. I spoke to the client. I ended the contract. Hope everyhing will be fine.

 

 

Active Member
Jasmina R Member Since: May 8, 2016
44 of 84
Thank you for your answer.
Ace Contributor
Ashley C Member Since: Jul 19, 2016
45 of 84

I'm new to Upwork and learned a lesson recently about not accepting a contract until I have ALL of the details. 

 

I won't make this mistake again, but now I'm unsure what to do about my current situation. The deadline for the work is supposed to be tomorrow, but the directions from the client are so vague that I cannot possibly complete (or even really begin) the job. I've messaged him questions a few times with no response. 

 

Basically, I'm wondering what I should do to avoid a negative impact on my Job Success Score. Should I just end the contract? I don't want it to be open for a long period of time without anything being done. I also don't want to submit something that is not what the client wants and receive negative feedback.

 

Thanks!

Moderator
Avery O Moderator Member Since: Nov 23, 2015
46 of 84

Hi Ashley, 

 

We encourage freelancers and clients to communicate professionally and extensively, discuss all the terms, deadlines and details before the offer is ever made and accepted. I suggest that you continue communicating with your client before you decide on closing your contracts. 

 

If the contract is ended, both you and your client will have the opportunity to provide feedback during the 14-day review period. Your Job Success Score won't be affected negatively if you as a freelancer close your contracts, unless there's a pattern of contracts with no feedback.

 

The party that ends the contract is required to leave feedback, and we'd advise building your communication and relationships with clients in a way that you don't need to close the contracts yourself.


-Avery
Untitled
Active Member
Ancuta P Member Since: Aug 8, 2016
47 of 84

Hello!

 

I have also an "End Contract" problem. I have an hourly contract and I agreed with my client to set manually a fixed number of hours, I finished the job succesfully and the client was very satisfied but I didn't submited my work before the client ended the contract. What can we do now? The contract is ended with 0 hours, but the client is very satisfied and want to pay, can we reopen the contract?  

 

Thank you!

Community Guru
Preston H Member Since: Nov 24, 2014
48 of 84

re: "What can we do now? The contract is ended with 0 hours, but the client is very satisfied and want to pay, can we reopen the contract?"

 

Ancuta:

Clients can pay you the hourly money you earned in the form of a bonus (of any amount they choose) using the Bonus feature, even if your contract is closed.

 

Alternatively, the client could create a new contract that allows manually-logged time, let you add the manual time, and then close that contract.

Active Member
Ancuta P Member Since: Aug 8, 2016
49 of 84

Thank you very much!

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
50 of 84

Hi Ancuta,

 

I see you already reached out to your client regarding issuing a bonus payment. Please note that bonus payments are not covered by our Payment Protection program. You can also find more information about working and getting paid on Hourly jobs here and here.

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