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Cancel Contract / End Contract

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
61 of 84

Gazwan,

 

A milestone is automatically released from Escrow only if the client fails to reply to freelancer's request to review work and release payments for 14 days. You can find more information about that in Fixed-Price Escrow Instructions here.

~ Valeria
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Active Member
Mhd Ghazwan A Member Since: Aug 30, 2016
62 of 84

Strange !!!

she sent me the first draft and I kept every two days asking her what happened with the fnal version !!

 

Ok...thak you, seems it is useless 

Active Member
Mary Ann B Member Since: Oct 26, 2017
63 of 84
Can the client still give me feedback if i end the contract? it is a fixed pay and i will receive it after a month. l
Moderator
Valeria K Moderator Member Since: Mar 6, 2014
64 of 84

Mary Ann,

 

When the freelancer ends the contract, the client is notified and sent a link to leave their feedback. They have 14 days to leave their feedback but if they don't, the contract will show as "No Feedback Given" in freelancer's Work History. 

Also, please note that if a freelancer ends a fixed-price contract with money still in Escrow, the money is automatically returned to the client.

~ Valeria
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Active Member
Rania S Member Since: Mar 28, 2017
65 of 84

hi

i am REALLY mad. this one client, i've finished everything for him, even revised TWICE

initially, he really like my designs, and we move forward to technical parts. i noticed the size file he gave me was wrong. i mentioned it to him, then he later say its fine. he questioned me about the fabric choice, then i ask him to ask him manufacturer whether the fabric choice is right or not. then he later says its fine (its all in the screenshot)

then he hired me for another project (hats), i finished the first project but did not request for funds right away. i finished the hats then i requested

then he's MIA for like 3 days

THEN SUDDENLY HE CANCELS THE PROJECT (AND THE HATS I COMPLETED ALSO!!!!) AND BLOCKED ME!!

SAYING THE SIZE AND FABRIC WERE WRONG!!!!! (i confirm it to him like LOADS of times already).

 

so in a fit of rage i commented in his instagram, but then he threatens to ban my upwork account. like really????? he duped me out of $880 then later he wants to ban my upwork account!!!! can upwork do something about this?

AND MIND YOU this is the second time i had this kind of client. i was silent the first time because i thought its just this 1 client, but pls upwork, this kind of system is very bad for freelancer!!!

 

I GAVE HIM THE .AI FILE SO HE CAN EDIT ALL HE PLEASE. OMG I NEVER MET A BETTER CONMAN THAN THIS ONE, PLS UPWORK DO SOMETHING!!

 

******EDIT: HE SAID HE WILL NOT PAY BCS HE WILL NOT EVER USE MY DESIGNS. HAHAHAHA SO WHERE WOULD THE 25 HOURS OF ME WORKING FOR HIM GOES TO???? AND I BET YOU $100000 HE'LL USE MY DESIGNS LATER WHEN I AM NOT LOOKING!!!!!

**Edited for Community Guidelines**

Community Guru
Petra R Member Since: Aug 3, 2011
66 of 84

@Rania S wrote:

THEN SUDDENLY HE CANCELS THE PROJECT (AND THE HATS I COMPLETED ALSO!!!!) AND BLOCKED ME!!

SAYING THE SIZE AND FABRIC WERE WRONG!!!!! (i confirm it to him like LOADS of times already).

 

 he duped me out of $880 then later he wants to ban my upwork account!!!! c


 Hourly contract or fixed rate contract?

If hourly, did you trackyour time?

If fixed price, was it fully funded?

 

Active Member
Rania S Member Since: Mar 28, 2017
67 of 84

its fixed price and its fully funded

Moderator
Goran V Moderator Member Since: Mar 24, 2017
68 of 84

Hi Rania,

I`m sorry to hear about the bad experience you had with your client. I can see that a dispute has been already opened and one of our team members will reach out to you and your client and assist you both further. To learn more about how you`re protected on fixed price contracts, check out our guide for Fixed-Price Protection for Freelancers. I would also suggest to check out this Thread and learn more about disputes as well. If you have any additional questions feel free to post them here, thank you.


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Active Member
Imrul Hossain C Member Since: Sep 29, 2020
69 of 84

Hello,

 

I face some issue about ending contarct. Like Clinet accpeting my Delivery and very much happy on it. But they are not Ending the Contract. I am taking about Fixed Contract. If they don't END the Contract after the project done, it will impat negatively my JOb Score ? What is the solution for it ? Keep in mind they are happy and accepting my delievry but they are not ending contarct for unknown or time issue I think. I need a solution from you .

 

Also if I send the delivery but client take it but don't accept or end the contract for a long period what will happen it ? It impact my Job score negatively ? After how many days I can get the money for that project ? What is the solution for it?

 

I would be glad if you help me.

 

Thanks Smiley Happy

Moderator
Nikola S Moderator Member Since: Jul 2, 2020
70 of 84

Hi Imrul,

 

Please know that typically, freelancers wait for the client to end a contract, make any final payments, and leave feedback. You can find more information in this help article

 

If you are working with a client and they become unresponsive for a long period of time, it may be best to stop working on the project and wait for contact from the client. In some cases, you may also reach out to Upwork to contact the client on your behalf. 

 

On a fixed-price contract, ending the contract forfeits any funds remaining in escrow. Instead, it is often best to complete your last milestone before you end the contract. If your client fails to respond to your submission, funds will be automatically released after 14 days. If they respond but refuse the work and you believe you have completed the work according to the agreed terms, you have the option to file a dispute. Feel free to check this help article for more information. 

 

Additionally, I would like to add that keeping contracts with no recent activity open should not affect your score negatively. That said, if you have contracts that are still open but no further work needs to be done, you can consider asking your clients to close them or go ahead and close them yourself. Please, note that when you close a contract, the client is notified and will have 14 days to provide their feedback on the contract. If no feedback is provided on the contract by them, it will not have an impact on your score once this change is implemented. For more information, you may want to check this tread.

 

~ Nikola

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