🐈 Community
5ef1232d
Member

Cancel bonus payment

I accidentally paid bonus in the same amount as the billed amount for the contract,  without realizing I've paid for the job already. Basically I've double paid.  I saw the "pay" button so I thought that was the way to pay for the job. Since my credit card will be charged within 24 hour ,  I'd appreciate it if you could help cancel the bonus payment asap.

 

I've found that Upwork does not show how much clients have paid for the job already. It only shows billed amount - but have clients been charged or not?? 

 

It would be a big improvement if upwork can show the total amount paid for the job. It would be a bigger improvement if Upwork allows clients to pay for freelancers only after they review the job and approve the payment.  Thanks.

1 REPLY 1
tinker_bell3
Moderator
Moderator

Hi Helen,

 

I've escalated your request to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork