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0ac36b43
Community Member

Cancel the request for refund money in escrow

Hi, I am collaborating with one of the freelancers. But I selected refund for the money in escrow by mistake. How can I cancel the request and pay her the amount of money?

2 REPLIES 2
JoanneP
Moderator
Moderator

Hi Octoparse, 

 

Your freelancer can dispute the refund request. You will then receive an email and you can just accept the dispute. If you accept the dispute, the funds will be released to the freelancer. You can check this help article for more information. 

 

~ Joanne
Upwork
2a05aa63
Community Member


Octoparse J wrote:

Hi, I am collaborating with one of the freelancers. But I selected refund for the money in escrow by mistake. How can I cancel the request and pay her the amount of money?


The request is nothing special - it just notifies the freelancer about your request. You can just release the milestone so she gets paid.

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