Cannot contact support

[447e9b1f]

Hey, contacting support doesn't work for me.. what could I do? Thanks

[prestonhunter]

What is your question?
What do you need help with?

[447e9b1f]

the issue is I want to contact support directly for the future instead of visiting forum.. that's the issue

[pgiambalvo]

It works for me. Click on the Need Help button at the bottom right of this page. Answer the bot's question and then keep re-entering it over and over and over again. Eventually, a real person will come on to help you. Anyway, that's what I've recently done a couple of times.

[prestonhunter]

But what is your question or issue?

If you have a question, we can send your question here immediately.

If you have an issue, you can explain what it is about without providing details, and Upwork representatives can route your issue to the right team to handle the issue.

If you want to create a support ticket and not post anything in the Forum, then just go ahead and contact Upwork Customer Support.

Create a Help Desk Ticket.

Use live chat support.

Use the Help Bot.

Call the Support phone number.

Send a message to the Support email address.

Use the Upwork Support channels available on Facebook, Twitter, Instagram, etc.

[BojanS · Accepted solution]

I apologize for the inconvenience this caused, Viliam!

It looks like you have an open ticket with our support team about your concern. I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket as soon as possible. 

Thank you for your patience.

[447e9b1f]

sure but it's an alternative solution,  need help should pop up once I open "help and support" or am I wrong?

[prestonhunter]

It does not matter if you are right or wrong.

You have been provided with 8 different ways to get support.

Pick whichever one works best for you.

[447e9b1f]

And it didn't work anyway, I entered it like 5 times and still get the same options without "Ask Specialist" or something like that

[447e9b1f]

all i see is post question in the community or no I'd like to search the community

[prestonhunter]

re: "I'd like to search the community"

Yes.

That is a good option.

Your question has already been answered within the Forum.

You can do a search in the Forum and find the answers you are looking for.

[447e9b1f]

done! thanks