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Cannot enter a billing method as a client

hfspeegle
Community Guru
Heath S Member Since: Mar 16, 2016
1 of 2

Hi, I am an Upwork freelancer but just made a client profile a few moments ago, as I have an urgent need for a freelance translator.  When I clicked on Billing Methods -> Add Billing Method... I get:

 

We can't complete your request now.

Location information in Financial Account owner's profile does not meet our requirements.

 

This happens whether I select PayPal or Credit/Debit card as my billing method.  The error message doesn't tell me how to resolve this.  My address on my client profile is the same as on my freelancer profile and I've never had trouble receiving payment as a freelancer on Upwork before.  Any help, please?

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
2 of 2

Hi Heath,

 

I see that you have already submitted a ticket about this issue. Our support team will check the details and get back to you as soon as possible.

 

Make sure that you enter a verified PayPal account with a valid funding source linked to it. Also, note that prepaid, virtual and Discover cards aren't accepted.

~ Valeria
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