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Cannot open a support request around billing and no billing support

mig29er
Active Member
Micheal A Member Since: Jun 16, 2021
1 of 2

I have a billing amount outstanding according to upwork. I have updated my payment method and will now be charged this amount without the ability to dispute it or to even interact with a support agent to see what the charge is for. Where do we interact with billing support? My disputes does not allow me to create a ticket at all. I need to resolve this issue and it is affecting my ability to work. What are the options besides shifting to another platform?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 2

Hi Micheal,

 

I'm sorry for the inconvenience this has caused you. Our team will reach out to you directly via ticket and email as soon as possible to assist you further with your account. Thank you.

~ Goran
Upwork