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Cannot pay balance after project complete

Active Member
Gisele F Member Since: Oct 6, 2017
1 of 3

I hired a freelancer who has completed a project for me. I deposited half of the budget into escrow and released the amount once it was complete and now the project is marked complete; however am not able to approve the second milestone to pay the rest. Can you please assist?

Community Guru
Hieu T Member Since: Aug 11, 2017
2 of 3

I think this is because you didn't create 2 milestones for this project, so now the system think the project is completed.

 

I think you can talk with your freelancer to arrange a bonus equal with the amount that should be on the second milestones.

 

Do it this way:

-Project completed

-You got the result

-Freelancer got his money.

 

Customer support doesn't have to work Smiley Happy

Hieu T

Vietnamese translator
Moderator
Avery O Moderator Member Since: Nov 23, 2015
3 of 3

Hi Gisele, 


Hieu is correct. Since the contract is already closed, you can go to your Contracts page > click on the Contract name > which will lead to the contract page. Just beside the "Rehire" button, click on the button to send a bonus to your freelancer. 


-Avery
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