I hired a freelancer who has completed a project for me. I deposited half of the budget into escrow and released the amount once it was complete and now the project is marked complete; however am not able to approve the second milestone to pay the rest. Can you please assist?
I think this is because you didn't create 2 milestones for this project, so now the system think the project is completed.
I think you can talk with your freelancer to arrange a bonus equal with the amount that should be on the second milestones.
Do it this way:
-You got the result
-Freelancer got his money.
Customer support doesn't have to work
Hieu is correct. Since the contract is already closed, you can go to your Contracts page > click on the Contract name > which will lead to the contract page. Just beside the "Rehire" button, click on the button to send a bonus to your freelancer.