I am having trouble reaching the freelancer we are working with. She has done some designs, but now is not responding to any feedback. Is there any other way I can reach her other than through upwork? She is causing us to miss deadlines.
Would appreciate any support.
Whether we like it or not, it is ALWAYS going to be possible to hire somebody to do something, and then that person doesn't do it.
The person we hire could get sick. Or die. Or a typhoon could wipe out their Internet access. Or they could win the lottery and decide to not use Upwork any more. Or they could fall in love. Or adopt a puppy. And if you ever learn the reason, it might be 100% not true.
If I have a really important, tight deadline... Then I will:
a) ONLY hire freelancers I have worked with quite a bit before and I know with a great deal of certainty that they can deliver on time
b) Hire multiple freelancers