Cant download previous Excel Files

[bd78991f]

Hi. Im trying to download excel files from a previous job i had done, its about 2 years old. I get the following error message which seems to say i dond have permission to get my own files. Im logged into me account so dont understand the issue. Thoughts?

<Error>

<Code>AccessDenied</Code>

<Message>Access Denied</Message>

<RequestId>50NTCTAF8W2NJNF5</RequestId>

<HostId>n8NunnljH5ZX8LiD9RX1a30HDAXPkJKeI0tZCiwg3xsaDzNsiJgq0nq+KhmRtOUqTFXwoacZkauLR8PC7U+x/Q==</HostId>

</Error>

[14cab007]

Are your job is old? 

[pradeephele]

Hi Matthew,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep