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Card Verification

ae016168
Active Member
Brad C Member Since: Jun 17, 2018
1 of 4

I had the 2 charges come out when i initially signed up for upwork and verified my card. I have been charged for the work that i posted but now my account is suspended and my work cannot be completed. There is not a place for me to verify my card on my profile. It says contact customer support.

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
2 of 4

Hi Brad,

 

I'm sorry to hear about your account status. I checked and see that unfortunately the billing method you added wasn't verified within the allotted time frame. I'll ask our team to reach out to you directly and assist you with setting up and verifying your billing method.

Untitled
ae016168
Active Member
Brad C Member Since: Jun 17, 2018
3 of 4

How long will that  take? Because i need this resolved soon so that my project can be completed. 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 4

Hi Brad,

 

Our team reached out to you, you can find your ticket here. We apologize for the delay!

~ Bojan
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