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Change my account authentication and threat me in my email

Active Member
Danny S Member Since: Sep 16, 2019
1 of 14

Hey Upwork Strong Support Team ,

I am safe on upwork?
but how ?
I hired a freelancer for increase follower in my Instagram. But she did not accept my offer but I shared my details login of Instagram. She changed the password and post nude picture.
Also she offer me out side on Upwork.
What is this man?
But I LOVE and LIKE to upwork system.
Also freelancer offer me in my email Pay on outside of upwork (Its policy volition)
And threat in my email about my account .

One more things
I found 2 account in Upwork about this freelancer
Freelancer Name: Sumitra Roy
Profile 1: **Edited for Community Guidelines**
Profile 2: **Edited for Community Guidelines**

Upwork support duplicate account in this marketplace?
What can i do right now?
She already changed my account login authentication. Post on nude picture and have multiple account about this freelancer.
For nude picture its hamper my social image. I feel embracing to my family. How can i remove this?
Freelancer already change account password and details and threat me in my email.


**Edited for Community Guidelines**

Goran V Moderator Member Since: Mar 24, 2017
2 of 14

Hi Danny,


I`m sorry to hear about the bad experience you had and thank you for reporting this.

Our team will investigate the freelancer for violations of our TOS and take proper actions immediately. One of our team members will reach out to you via ticket as soon as possible as well and assist you further. 
I would also suggest to check out our resources on these two threads: Client Tutorial Videos and Client Webinar Getting the Most Out of Upwork and learn more about Upwork.
If you have any additional questions let me know, thank you.

Active Member
Danny S Member Since: Sep 16, 2019
3 of 14

Hey Goran,

Thanks for you quick replay. But I am really disappointed. How can I get back my account? Its really bad for me . MY wife already screaming. Also my family member  

My Account password details has been changed.
Also freelancer told me about payment about her paypal.
I should pay or not ?
What can I do right now ?
Its hamper my reputation and destroy my career in my field .
Also freelancer have to duplicate account .
Please take a legal action kindly .


Goran V Moderator Member Since: Mar 24, 2017
4 of 14

Hi Danny,


Our team is taking actions towards the freelancer as we speak. I would also like to confirm that our team has also reached out to you via ticket to assist you further. 


I can also suggest checking out the Help Articles below from Instagram and following the steps listed there on how to recover your account:

  1. I think my Instagram account has been hacked.
  2. How do I change my password?

Thank you.

Community Guru
Irene B Member Since: Feb 17, 2015
5 of 14


So...what you are saying is...


You made contact with a random stranger...gave out personal details....and had no contract? 


Oei vay! 

Active Member
Danny S Member Since: Sep 16, 2019
6 of 14

I trust this freelancer Smiley Sad 

Its my mistake as a new member. 

Community Guru
Preston H Member Since: Nov 24, 2014
7 of 14

re: "Its my mistake as a new member."


That is the beginning of wisdom:


I undertand that I made a mistake as a client.

Because I did not understand how the system works.


The next thing to do is learn from my mistakes and figure out how to do things the right way.


For what it's worth:

Most of the mistakes that new clients make on Upwork are not actually related to Upwork.

They are "client" mistakes, not Upwork mistakes, and they would be mistakes on any freelance platform, or in any client/freelancer arrangement.

Active Member
Danny S Member Since: Sep 16, 2019
8 of 14

How this profile is live ?

**Edited for Community Guidelines**

Upwork support about this freelancer ?
Who hacked my Instagram ?
and spam also ,
Also she have to duplicate profile

Joanne Marie P Moderator Member Since: Nov 26, 2017
9 of 14

Hi Danny,


I'm sorry to hear about your experience with this freelancer. I checked your open ticket and see that you have already provide this freelancer's information. The team will update your ticket to assist you directly.

Active Member
Danny S Member Since: Sep 16, 2019
10 of 14

Freelancer continuously send me threat email.

But upwork don't take any action against this freelancer .

First time its are suspended but now LIVE HER PROFILE.
I am really shocked by this behavior from Upwork .

Is it safe Upwork at all?
I have to strong evidence which I attached already .
Also she send me 5 emails about pay on outside of Upwork .
Upwork support this type of issue at all ?