Change owner of my account

[mobalalistair]

Hello,

The owner of our company Upwork account has left our business.  How do I change the owner to one of the other admin users on our account?

Thanks

[vladag]

Hi AI,

Please ask the admin in question to contact Customer Support and make sure the current account owner responds to our team's notification, so we can transfer the account ownership.

[mobalalistair]

Thanks Vladimir,

I couldn't find a way to contact Upwork support - that's why I posted on here. How do I contact them?

If I go through the 'contact us' route on the website, I get down to a choice of either posting on the community or looking through the knowledge base.

Kind regards,

Al

[vladag]

Hi AI,

Your team member needs to submit a request, so please as them to click the question mark icon > select Help and Support > use the Get Help button and navigate to the available support options. Let me know if they have any issues and pm me their account email, so I could assist them further.

[9ee6369e]

There is no way to issue a request on your support site, event as the account owner.  I need to transfer ownership to a colleague.  My email is **Edited for Community Guidelines** Can someone please contact me?  Thanks!

[nkocendova]

Hi Katie,

A member of the team will reach out directly to assist you with the transfer of ownership.

[793dca86]

Can someone reach out to me about a simlar issue?

[luiggi_rosado]

Hi Na'Eem,

Thank you for reaching out. A Customer Support Team member will be reaching out to you through a support ticket to assist you further with your concern.

[7fb182d4]

I'd love help with this similar issue too, can someone please reach out to me about changing the account owner? Thanks

[812dd08c]

Hi Blanton,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed.

[nightingallka]

Can anyone contact me on changing the owner- it doesn't work out to complete the request on support page

[g_vasilevski]

Hi Svetlana,

One of our agents will contact you directly and assist you further, thank you!

[maurorilla]

Hi,

I need to change the owner of my company, the current owner left and I should be the owner now.

Can somebody tell me the procedure or contact me.

Thanks

Regards

Mauro

[cylver1z]

Hello Mauro,

I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.

[abidaparvin]

hi i want to change owner ship of my acccount to my nephew how can i do that please guide me

[g_vasilevski]

Hi Abida,

If your offering to your own freelancing account unfortunately it can`t be transferred. If you need further help let me know, thank you!

[kojetinsky]

Hello, our account owner transferred account ownership to me, and said that I had to confirm this by a request to upwork. As I can't contact upwork or submit a request, I am posting here, kindly asking you to contact me. Thank you!

[g_vasilevski]

Hi Peter,

Yes, one of our team members will reach out to you and assist you further. Thank you!

[b61f4d64]

Hi Goran! I'd like to transfer the ownership of my client account. Please let me know how to move forward.

Cheers,

Zach

[aocumen]

Hi Zach, 

A member of the Customer Support team will reach out to you to assist you. 

[p_roffey]

Hi,

Our team member has left the company and I've no way of accessing her account as I don't know her first pet!

Please advise how I can transfer to myself as owner.

[aocumen]

Hi Paul, 

As a gentle reminder, please know that accessing other user's account is a violation of the Upwork Terms of Service, and I would request that you refrain from doing so moving forward. 

Please share the Company name, plus the team member's Upwork profile link through a private message so that I can assist you further. 

[p_roffey]

Hi Avery O,

I sent you the details a couple of weeks ago and I haven't heard anything.

[aocumen]

I'm sorry for the delay, Paul. I've forwarded your account details and the agency owner's account details to the team so that they can assist you further. 

[bfda3deb]

I need to change the team owner of my account to someone else. Would you please contact me?

[bstojadinovic]

Hi Steve,

We'll have one of our team members reach out to you directly and assist you with your request, thank you!

[sysadmin8fit]

Hi, we are also experiencing the same issue of not being able to wrtite support directly about changing ther owner on our account.

Please reach out! 

[03855cdf]

I got a reply from Admins once I posted on forum. Took a couple of days, but it got done.

[g_vasilevski]

Hi Systems,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.

[mohak-shah]

Same issue.

I want to change owner of our account. How can i do that?

[bstojadinovic]

Thank you for reaching out to us, Mohak.

One of our team members will reach out to you directly via support ticket to assist you with your request.

[8e0230c6]

Helo Ryan,

I have created this account with my google account and I want this to be changed to Upwork account. Please help me on this. Thanks in advance. 

[djondinium]

Hi Surya,

In order to do so, please go to Settings > Connected Services and disconnect the Google Sign-In. Let us know if you need further assistance.

Thank you.

[8e0230c6]

Hi Aleksander,

It Worked!!. 

Thank you so much.

[darin_e]

I also need help with this. I clicked this link in the help chat but it doesn't let me submit a ticket: https://support.upwork.com/hc/en-us/requests/new?utm_source=ada&utm_medium=bot&utm_campaign=handoff

[bstojadinovic]

Hi Darin,

We’ll have one of our agents reach out to you via a support ticket to assist you with your request. 

Thank you for reaching out to us. 

[1138345f]

Dear Upwork Team,

I am looking to get in touch with someone at Upwork customer service/technical service.

I have done a ton of homework and there is no real answers anyways besides getting in touch with someone at head office to do it themselves.

**Edited for community guidelines**

Thanks,

Saro K.

[bstojadinovic]

Thank you for reaching out to us, Saro.

One of our team members will reach out to you directly via a support ticket to assist you with your request. 

[1b246cc8]

A team member created an upwork account, however they recently left the organization. 

I need to have their account transferred to me so I can check into the invoices to ensure that we're current on all billings.  

How do I arrange to have the account transferred over to me?

thanks,

Sheryl 

[bstojadinovic]

Hi Sheryl,

We’ll have one of our agents reach out to you via a support ticket to assist you with your request. 

Thank you for reaching out to us.