Aug 9, 2017 03:57:36 AM by Al S
Hello,
The owner of our company Upwork account has left our business. How do I change the owner to one of the other admin users on our account?
Thanks
Aug 9, 2017 04:15:43 AM by Vladimir G
Hi AI,
Please ask the admin in question to contact Customer Support and make sure the current account owner responds to our team's notification, so we can transfer the account ownership.
Aug 9, 2017 04:41:21 AM by Al S
Thanks Vladimir,
I couldn't find a way to contact Upwork support - that's why I posted on here. How do I contact them?
If I go through the 'contact us' route on the website, I get down to a choice of either posting on the community or looking through the knowledge base.
Kind regards,
Al
Aug 9, 2017 04:58:54 AM by Vladimir G
Hi AI,
Your team member needs to submit a request, so please as them to click the question mark icon > select Help and Support > use the Get Help button and navigate to the available support options. Let me know if they have any issues and pm me their account email, so I could assist them further.
Feb 12, 2018 10:45:30 AM Edited Feb 12, 2018 10:52:21 AM by Nina K
There is no way to issue a request on your support site, event as the account owner. I need to transfer ownership to a colleague. My email is **Edited for Community Guidelines** Can someone please contact me? Thanks!
Feb 12, 2018 11:10:48 AM by Nina K
Hi Katie,
A member of the team will reach out directly to assist you with the transfer of ownership.
Apr 24, 2022 04:13:11 PM by Luiggi R
Hi Na'Eem,
Thank you for reaching out. A Customer Support Team member will be reaching out to you through a support ticket to assist you further with your concern.
Mar 14, 2023 11:22:09 AM by Blanton T
I'd love help with this similar issue too, can someone please reach out to me about changing the account owner? Thanks
Mar 14, 2023 01:11:08 PM by Arjay M
Hi Blanton,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed.
Mar 9, 2018 06:48:47 AM by Svetlana S
Can anyone contact me on changing the owner- it doesn't work out to complete the request on support page
Mar 9, 2018 06:58:15 AM by Goran V
Hi Svetlana,
One of our agents will contact you directly and assist you further, thank you!
Mar 13, 2018 03:23:05 PM by Mauro R
Hi,
I need to change the owner of my company, the current owner left and I should be the owner now.
Can somebody tell me the procedure or contact me.
Thanks
Regards
Mauro
Mar 13, 2018 04:44:06 PM by Ryan C
Hello Mauro,
I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.
Apr 2, 2018 12:36:34 AM by Abida P
Apr 2, 2018 12:41:20 AM by Goran V
Hi Abida,
If your offering to your own freelancing account unfortunately it can`t be transferred. If you need further help let me know, thank you!
Jun 5, 2018 12:29:02 AM by Peter K
Hello, our account owner transferred account ownership to me, and said that I had to confirm this by a request to upwork. As I can't contact upwork or submit a request, I am posting here, kindly asking you to contact me. Thank you!
Jun 5, 2018 12:35:29 AM by Goran V
Hi Peter,
Yes, one of our team members will reach out to you and assist you further. Thank you!
Jun 11, 2018 08:56:22 PM by Zach P
Hi Goran! I'd like to transfer the ownership of my client account. Please let me know how to move forward.
Cheers,
Zach
Jun 11, 2018 09:55:51 PM by Avery O
Hi Zach,
A member of the Customer Support team will reach out to you to assist you.
Aug 26, 2018 12:54:36 PM by Paul R
Hi,
Our team member has left the company and I've no way of accessing her account as I don't know her first pet!
Please advise how I can transfer to myself as owner.
Aug 26, 2018 01:34:01 PM by Avery O
Hi Paul,
As a gentle reminder, please know that accessing other user's account is a violation of the Upwork Terms of Service, and I would request that you refrain from doing so moving forward.
Please share the Company name, plus the team member's Upwork profile link through a private message so that I can assist you further.
Sep 12, 2018 01:02:52 PM by Paul R
Hi Avery O,
I sent you the details a couple of weeks ago and I haven't heard anything.
Sep 12, 2018 04:58:49 PM by Avery O
I'm sorry for the delay, Paul. I've forwarded your account details and the agency owner's account details to the team so that they can assist you further.
Oct 22, 2018 10:50:01 AM by Steve M
I need to change the team owner of my account to someone else. Would you please contact me?
Oct 22, 2018 11:07:16 AM by Bojan S
Hi Steve,
We'll have one of our team members reach out to you directly and assist you with your request, thank you!
Mar 20, 2019 04:49:33 AM by Systems A
Hi, we are also experiencing the same issue of not being able to wrtite support directly about changing ther owner on our account.
Please reach out!
Mar 20, 2019 05:01:43 AM by Robert C
Mar 20, 2019 05:27:45 AM by Goran V
Hi Systems,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.
Aug 8, 2019 01:28:31 PM by Mohak S
Same issue.
I want to change owner of our account. How can i do that?
Aug 8, 2019 02:51:31 PM by Bojan S
Thank you for reaching out to us, Mohak.
One of our team members will reach out to you directly via support ticket to assist you with your request.
Oct 26, 2020 01:22:47 AM by Surya C
Helo Ryan,
I have created this account with my google account and I want this to be changed to Upwork account. Please help me on this. Thanks in advance.
Oct 26, 2020 01:51:39 AM by Aleksandar D
Hi Surya,
In order to do so, please go to Settings > Connected Services and disconnect the Google Sign-In. Let us know if you need further assistance.
Thank you.
May 21, 2021 09:43:17 AM by Darin E
I also need help with this. I clicked this link in the help chat but it doesn't let me submit a ticket: https://support.upwork.com/hc/en-us/requests/new?utm_source=ada&utm_medium=bot&utm_campaign=handoff
May 21, 2021 10:38:53 AM by Bojan S
Hi Darin,
We’ll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
May 21, 2021 08:24:02 AM Edited May 21, 2021 09:26:42 AM by Bojan S
Dear Upwork Team,
I am looking to get in touch with someone at Upwork customer service/technical service.
I have done a ton of homework and there is no real answers anyways besides getting in touch with someone at head office to do it themselves.
**Edited for community guidelines**
Thanks,
Saro K.
May 21, 2021 09:27:18 AM by Bojan S
Thank you for reaching out to us, Saro.
One of our team members will reach out to you directly via a support ticket to assist you with your request.
May 21, 2021 07:44:54 AM by Sheryl R
A team member created an upwork account, however they recently left the organization.
I need to have their account transferred to me so I can check into the invoices to ensure that we're current on all billings.
How do I arrange to have the account transferred over to me?
thanks,
Sheryl
May 21, 2021 08:20:52 AM by Bojan S
Hi Sheryl,
We’ll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.