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Change ownership of client account

Active Member
Adam F Member Since: Dec 3, 2020
1 of 4

hi guys, 

A colleague who owns the client account on Upwork has left the company.

 

We have the password and can access to the client account but are unable to update the email address it is connected to. 

We'd like to take over the client account under the updated email address. What is the best way to do this? Should we close the account and re-open under the new user name and email address?

Thank you

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 4

Hi Adam,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
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Active Member
Muhammad U Member Since: Sep 30, 2018
3 of 4

I have a similar concern. I need to transfer ownership from myself to coworker so he can add his payment method. Can you please assist me?

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 4

Thank you for reaching out to us, Muhammad.

 

One of our team members will reach out to you directly via a support ticket to assist you with your request. 


~ Bojan
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