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Charge Failed Problem

4fbbcf8a
Active Member
Sophia Z Member Since: May 22, 2021
1 of 4

Recently, I attempted to add a billing method to hire a freelance, but every time I entire my card, I recieve a notification that the charge failed. Does any one have an idea as to how to fix this technical difficulty? 

luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
2 of 4

Hi Sophia,

 

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.


Thank you.

~ Luiggi
Upwork
humaumar
Active Member
Huma U Member Since: Nov 27, 2018
3 of 4

Hi I am also having same problem can you please help me?

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
4 of 4

Hi Huma,

 

It looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.

Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.

 

~ Nikola

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