๐Ÿˆ Community
ยป Forums ยป Clients ยป Re: Charge Failed
Page options
94ec841c
Community Member

Charge Failed

I need help with my billing method. I have an active card with sufficient balance to pay for my transactions but it always says "Charge Failed". I was supposed to hire someone. How can I fix this?

ACCEPTED SOLUTION

Hi Angeline,

 

I checked your account and I can see that you have withdrawn your funds 2 days ago. Please keep in mind that It can take up to four business days to arrive at your bank. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. Thank you!

~ Goran
Upwork

View solution in original post

41 REPLIES 41
pradeephele
Moderator
Moderator

Hello Angeline,

 

Thank you for contacting us. I see that your transaction was declined due to the limit on your card. Please contact your bank or try again using another card.

 

Thank you.

Pradeep.



Upwork

I already increased the limit of my bank account but still doesn't work. 

Hi Angeline,

 

I checked your account and I can see that you have withdrawn your funds 2 days ago. Please keep in mind that It can take up to four business days to arrive at your bank. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. Thank you!

~ Goran
Upwork

Hi Goran,

 

I actually have two concerns, but yeah I can see that Upwork just processed my withdrawal as of this moment. My other concern that hasn't been resolved yet is that I cant use my card to hire a freelancer on my client account. It keeps saying Charged Failed. 

I have the same problem at the moment...

Hi Bojana,

 

Weโ€™ll have one of our agents reach out to you via a support ticket to assist you with your concern. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork

Hello I have the same problem about the billing method they tell me charge failed

 

Hi Salim,

 

Thank you for reaching out to us. It looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.

Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as โ€˜recurringโ€™.

~ Nikola
Upwork

Hey Goran,

I'm having this problema with my clients, all their cards get rejected. 

 

**Edited for Community Guidelines**

**Edited for Community Guidelines**

Hi, 

Im having the same issue. It says Charge Failed. I tried two different methods, Mastercard and Paypal.I have sufficient funds in my Mastercard and Paypal.

Hi Jing,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Upwork
c1f3b946
Community Member

I have the same problem! With 2 different cards

Hi Alice,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola
Upwork
c2ba35df
Community Member

Hi nikolas ;

Please can you help me , i can fix the problem and i can't pay my freelancers .

i posted in community platform my problem. 

This is the link : 

https://community.upwork.com/t5/Clients/Charge-Failed-Billing-problem/m-p/1243582#M90333

 

Thank you ! 

Best regards !

87462d49
Community Member

This is happening with me too..idk why but my ViSA has enough limit to cover 50 dollars..but still charge failed and "invalid billing method" at top. Please help. Have to pay some freelancer.

87462d49
Community Member

The automated help system on this platform is just pathetic...guys please help me out..have to pay a freelancer. And idk how or from where to reach you.

Hi Jaguar,

 

Thank you for your message. Could you please contact your card issuing bank to check if the international transactions are enabled on your card? 

 

Thank you,

Pradeep



Upwork

Yes they are enabled...I use it for many overseas payment..plus I paid on upwork too recently..twice..

Hi Jaguar,

 

Thank you for responding. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
1fdd1b10
Community Member

Charge failed - Somehow sometimes I can't make payment. Can you please review my account. Thanks

Hi Britney,

 

Thank you for reaching out to us. In general, this happens when the transactions youโ€™re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If youโ€™re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.


~ AJ
Upwork
53c3f367
Community Member

I have also the same problem just happen today in the afternoon can someone help me. I have ajusted the limits of my cards today but it still shows me charge failed

Hi Salim,

 

In general, this happens when the transactions youโ€™re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline. If the issue persists after checking with your bank, you may reach out to us again so we can assist you further.

~ Luiggi
Upwork

Hey luigi I have talked to my bank yesterday and I still can't pay my freelancers. What should I do?

Hi Salim,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
b3782476
Community Member

I'm having the same issue, I attempt to hire a person and reserve a payment from my primary billing method. Keep getting the 'charge failed' error. Please assist. 

53c3f367
Community Member

I have the same problem how can I fix please ?

 
~Andrea
Upwork
2626c3f7
Community Member

I have the same problem. I want to hire people, but it keeps showing "Charge failed". Two different credit card have same problem. 

asvindra
Community Member

Try with another one.

Also have same problem.

Hi Hugh,

 

I checked, and it looks like the transaction declined. It would be best that you reach out to your card-issuing bank so that they can check on the specific decline error. 

~ Joanne
Upwork
e0f40e08
Community Member

 I have tried using 2 active billing methods, one visa and one mastercard, with enough limit and funds to start a contract with a freelancer. International transactions are enabled on both. Still Upwork says Charge Failed. I dont know how to rectify this issue so I can proceed with my contract. 

Hi Faiza,

 

Thank you for reaching out. In general, this happens when the transactions youโ€™re attempting on your card keep being declined by the bank. Could you please contact your card-issuing bank for more information about the specific charge decline?


~ AJ
Upwork

Hi Annie, I am also getting the "charge failed" error. I have phoned the issuing bank and there is no problem with the credit card. They told me that it must be from Upwork's side. I need to pay the hired freelancers and our projects have now grinded to a halt which means missed deadlines and compounding costs.

Hi Nicolaas,

 

Thank you for reaching out. I checked your account and it looks like your payments already went through. Please let us know if you need further assistance.


~ AJ
Upwork

Hello!
I have the same "charge failed" error. One payment was successful and the money was taken. With the other one, I have this issue.
I also have a question - if it is possible to hire two freelancers at the same time?

I really appreciate any help you can provide. Have a nice day!

4e417e93
Community Member

I am also facing the same problem with my client account. It just shows charge failed.

Hi Mr Z,

 

I checked your account and it looks like the transaction has been declined by your card-issuing bank. You may contact your card-issuing bank for more information about the specific charge decline. You may also consider using a different Billing Method.

 

If youโ€™re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

 

~ Arjay
Upwork
Latest Articles
Upcoming Events
Apr 27
Upwork Virtual Community Hour
Community Hour English
Learning Paths