Jul 11, 2021 08:11:47 PM by Angeline S
I need help with my billing method. I have an active card with sufficient balance to pay for my transactions but it always says "Charge Failed". I was supposed to hire someone. How can I fix this?
Solved! Go to Solution.
Jul 12, 2021 05:29:51 AM by Goran V
Hi Angeline,
I checked your account and I can see that you have withdrawn your funds 2 days ago. Please keep in mind that It can take up to four business days to arrive at your bank. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. Thank you!
Jul 11, 2021 09:48:42 PM by Pradeep H
Hello Angeline,
Thank you for contacting us. I see that your transaction was declined due to the limit on your card. Please contact your bank or try again using another card.
Thank you.
Pradeep.
Jul 12, 2021 04:19:32 AM by Angeline S
I already increased the limit of my bank account but still doesn't work.
Jul 12, 2021 05:29:51 AM by Goran V
Hi Angeline,
I checked your account and I can see that you have withdrawn your funds 2 days ago. Please keep in mind that It can take up to four business days to arrive at your bank. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. Thank you!
Jul 12, 2021 06:13:07 AM by Angeline S
Hi Goran,
I actually have two concerns, but yeah I can see that Upwork just processed my withdrawal as of this moment. My other concern that hasn't been resolved yet is that I cant use my card to hire a freelancer on my client account. It keeps saying Charged Failed.
Dec 7, 2021 01:52:56 PM by Bojan S
Hi Bojana,
We’ll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you for reaching out to us.