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94ec841c
Community Member

Charge Failed

I need help with my billing method. I have an active card with sufficient balance to pay for my transactions but it always says "Charge Failed". I was supposed to hire someone. How can I fix this?

ACCEPTED SOLUTION

Hi Angeline,

 

I checked your account and I can see that you have withdrawn your funds 2 days ago. Please keep in mind that It can take up to four business days to arrive at your bank. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. Thank you!

~ Goran
Upwork

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41 REPLIES 41
3f97a8f0
Community Member

I need help with my billing method. I have an active card with sufficient balance to pay for my transactions but it always says "Charge Failed". I was supposed to hire someone. How can I fix this? i have try my more then 10 cc my friend and family etc this issue so far before one month please solve it asap because when asked the clint upwork agent canvert ticket payment depart and payment depart cant slve it all the time said bank issue bank said upwork issue i pay also this all cc via fiverr another plateforms etc and then after that our account gets suspend it has a bad effect on upwork  and clints is looking for another plateforms please the ceo of upwork should be seen this issue becasue upwork team makes a joke please solve it asap thanks not only me but also alot of other clint said have same complaints

2e793e5b
Community Member

If you're having trouble with your billing method and are receiving a "Charge Failed" error message, there are a few things you can try to resolve the issue:

  1. Check your card details: Make sure that the card details you have entered are correct, including the card number, expiration date, and security code. Sometimes, even small errors can prevent a charge from going through.

  2. Verify that your card is active and has sufficient funds: Check with your bank or credit card issuer to ensure that your card is active and has enough funds to cover the transaction. Some banks may also have transaction limits or restrictions in place that can prevent charges from going through.

  3. Try a different payment method: If you're still having trouble with your current card, try using a different payment method, such as a different credit or debit card, PayPal, or a bank transfer.

  4. Contact customer support: If none of the above solutions work, contact the customer support team of the platform or website you are using to make the payment. They may be able to provide more information about the issue and help you resolve it.

In the meantime, it's important to communicate with the freelancer you were trying to hire and let them know about the issue. They may be able to work with you to find a solution or adjust the payment terms until the issue is resolved.

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