🐈
» Forums » Clients » Re: Charge failed
Page options
a5ed1495
Community Member

Charge failed

Yesterday I payed with my PayPal account and it was ok, while now it says charge failed, though I didn't change anything and the needed amount is there. What could be the issue?

4 REPLIES 4
BojanS
Community Manager
Community Manager

Hi Nataliya,

 

Could you please retry the transaction using an alternative payment method from your PayPal wallet? 

 

Thank you!

~ Bojan
Upwork
a5ed1495
Community Member

Unfortunatelly there's only one credit card i can use, as im paying on behalf of my company. And I've just payed with my paypal account on another site with no troubles

a5ed1495
Community Member

Even when I'm trying to renew the info with the same payment method it says
We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute.

But it has been like this for hours

BojanS
Community Manager
Community Manager

Hi Nataliya, 

 

We'll have one of our agents reach out to you via a support ticket to further assist you with this concern. 

 

Thank you!

~ Bojan
Upwork
Latest Articles
Learning Paths