Charge failed?

7560a1e3 · ‎03-17-2020

I cannot deposit funds in escrow because I am getting a message that says charge failed.

I've tried using my debit card and paypal.

AveryO · ‎03-17-2020

Hi Alexa,

I checked your account and can confirm that both transactions were declined. For Paypal, you may need to add an alternative payment method to your PayPal wallet in order to add your PayPal account as a payment method on Upwork.

As for your card, please know that Upwork Visa, Discover, Mastercard, and American Express credit cards. We do not accept virtual, prepaid, or gift cards. To learn more about adding a credit card to your account, please click here.

~ Avery

7560a1e3 · ‎03-17-2020

Hi,

It's a visa debit card that I have linked to the account. I've been using it for months and now it has suddenly been declined. This doesn't make any sense!

AveryO · ‎03-17-2020

Hi Alexa,

It looks like you were already able to charge the billing method. Since this is a public forum, I am unable to share the reason why your card was declined. You may contact your bank directly for more information.

Let me know if you need further help with anything.

~ Avery