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Charge failed

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Active Member
Nataliya Z Member Since: May 20, 2020
1 of 5

Yesterday I payed with my PayPal account and it was ok, while now it says charge failed, though I didn't change anything and the needed amount is there. What could be the issue?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 5

Hi Nataliya,

 

Could you please retry the transaction using an alternative payment method from your PayPal wallet? 

 

Thank you!


~ Bojan
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Active Member
Nataliya Z Member Since: May 20, 2020
3 of 5

Unfortunatelly there's only one credit card i can use, as im paying on behalf of my company. And I've just payed with my paypal account on another site with no troubles

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Active Member
Nataliya Z Member Since: May 20, 2020
4 of 5

Even when I'm trying to renew the info with the same payment method it says
We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute.

But it has been like this for hours

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
5 of 5

Hi Nataliya, 

 

We'll have one of our agents reach out to you via a support ticket to further assist you with this concern. 

 

Thank you!


~ Bojan
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