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b036dd9a
Community Member

Charge on unverified second payment card

Hello,

 

I have tried to verify my Amex card but the charges have not yet appeared on my card - the only ones that seem the sync with the verification process are listed as 'Google Services'. These are still pending and are only $1.00 each. I cannot see any other charges.  


However, I have had a job accepted by a freelancer and the first amount for the job has been charged to my  (unverified, non primary) card but he's still seeing my payment method as 'unverified'.

 

I added another payment card as my primary payment method. This has not needed verfification and seems to have been accepted. 

 

So, my questions are:
1. Why has my unverified second payment method been charged?,

2.  Why am I still shown as not having a verified payment when I have a primary billing card that doesn't appear to need verified?

3. Is there a specific 'feature' of Amex cards that means they take a long time for the verification charge to appear?

2 REPLIES 2
BojanS
Community Manager
Community Manager

Hi Jamie,

 

One of our team members will reach out to you directly via a support ticket to address this concern.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
b036dd9a
Community Member

Hi Bojan, 

 

Thanks for the prompt response!

 

Regards, 

 

Jamie

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