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Charged twice for a project

3c1bb275
Active Member
Salome B Member Since: May 17, 2020
1 of 4
Hi everyone,
I'm new on the community and today, I did post my first job ad.
Now I'm trying to figure out what going on with billing.
As you can see on the pic, there are 3 lines.
AUD$106 has been debited from my bank account. The fixed price was AUD$65. Someone can tell me if that's a mistake or if I'll be refunded after approving the project?
My freelancer doesn't accept the offer yet.
Thank you for your help
djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 4

Hi Salome,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Untitled
3c1bb275
Active Member
Salome B Member Since: May 17, 2020
3 of 4
Hi,
I just realized that the problem was coming from the currency. I'm paying with AUD dollars and I was think the website would have already put the good currency when I was defining my budget.
I just withdrawal my offer. Do I will be refunded?

Thanks
djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
4 of 4

Hi Salome,

 

The refund was already initiated and it can take up to 5 business days for the funds to reflect on your account.

 

Thank you.

~ Aleksandar
Untitled
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